Farewell Mirage Las Vegas. Hello Hard Rock LV.

Very interesting news has been unfolding in Las Vegas these past few months as Hard Rock International purchased The Mirage from MGM Resorts International for a whopping $1.08 Billion! While it is sad to see such an iconic and revolutionary Vegas resort go, the Hard Rock plans are just stunning. Join us today as we venture into the history of this once beloved resort and what Hard Rock has in store for Vegas.

History of The Mirage:

The Mirage was the vision of Steve Wynn who was a visionary that forever changed the landscape of Las Vegas and Atlantic City, NJ. Wynn early in his career oversaw the construction and operation of several notable Las Vegas and Atlantic City hotels, including the Golden Nugget, the Golden Nugget Atlantic City, The Mirage, Treasure Island, the Bellagio, and Beau Rivage in Mississippi, and he played a pivotal role in the resurgence and expansion of the Las Vegas Strip in the 1990s.

The site where The Mirage site was previously home to a motel during the 1950s then the motel was torn down to become the Polynesian-themed Castaways Hotel and Casino. Wynn acquired the property 1987 from its owner Howard Hughes. After the purchase, Wynn was quick to demolish Castaways and begin construction on the Mirage. 

At first, the resort was announced under the name Golden Nugget after the existing Golden Nugget property he owned on Downtown Fremont Street at the time. After careful consideration, he later changed the name from Golden Nugget to “The Mirage” and purchased the name from the La Mirage Hotel and Casino and the Mirage Motel, which was renamed to the Glass Pool Inn and Key Largo after the purchase for $250,000.

The Mirage officially opened its doors on November 22, 1989. The Mirage remained under Wynn’s ownership until 2000, when his company was acquired by MGM Grand.

Mirage’s Legacy:

The Mirage, being one of the first heavily themed hotel and casinos in the Las Vegas Valley since Caesars Palace in 1979, began a period in Las Vegas’s history known as the “family-friendly era” where previously mob-run hotels and casinos were replaced by heavily themed resorts that catered mostly to families and children. This included the Excalibur in 1990, Treasure Island, MGM Grand, and Luxor in 1993, New York-New York in 1997, the Bellagio, and the Mandalay Bay, Venetian, and Paris in 1999.

Original Hard Rock Hotel & Casino:

Prior to Hard Rock International purchasing The Mirage, the company had another resort on the strip where the current Virgin Hotels Las Vegas sits today. The original Hard Rock Hotel & Casino was the first ever Hard Rock hotel ever to be built in the country. As of today, there are about 24 hotels not including 17 hotels under development and construction. 

The Las Vegas location was a trend setter and was known for its party scene, vast nightlife, entertainment and famous performances. LV opened its doors in March of 1995 and over the years expanded the property to include multiple hotel towers and additional expansions to accommodate the vast nightlife scene.

However in 2018, this all changed as in early January of that year, rumors floated around that Sir Richard Branson was going to be buying the Hard Rock hotel-casino and sure enough on March 30 an official announcement was made. This ended Hard Rock’s Las Vegas Hotel presence until 2022 when Hard Rock purchased The Mirage from MGM Resorts International for a whopping $1.08 Billion!

Hard Rock Hotel & Casino’s Planned Return:

So what exactly does Hard Rock have planned for their big Las Vegas return? Hard Rock is planning on demolishing the iconic Mirage Volcano to make way for a massive 800 – 1,000 room guitar shaped hotel tower. The guitar-shaped hotel will also include a casino with 200 slots and 12 table games.

Specific details have been very sparace and difficult to come by. As of now, there is no definitive decision as to whether the property is going to be closed during construction, partially open, etc.  

However, according to several sources, Hard Rock is planning a renovation and expansion of event and meeting space at the Mirage, a renovation of villas and the private gaming room, plus an “enhanced pool experience.” The planned renovations will also add 80,000 square feet of casino space and 83,000 square feet of convention space to the former Mirage. That’s accompanied by an addition of 1,164 slot machines and 161 table games. Renovations are expected to add nearly 3,000 theater seats, plus 596 hotel rooms and three food and beverage outlets to the property. 

No additional news, details or information have been shared at this time nor is there a specific timeline for the project. Currently as Hard Rock finalizes plans, seeks approvals and prepares for construction, The Mirage name will remain. Under the terms of the purchase agreement, according to the Dec. 2021 release, MGM Resorts will retain The Mirage name and brand, licensing it to Hard Rock royalty-free for a maximum period of three years while it finalizes its plans to rebrand the property.

There are also no plans or details announced regarding The Beatles LOVE by Cirque du Soleil show that has been a Mirage staple for many years. It is highly likely this show could remain as it fits perfectly within the Hard Rock theming.

Overall, this is definitely a wise business decision and investment as there are no guitar shaped buildings on the strip which will help make the property stand out. Many of the resorts on the strip look nearly identical with the exception of the heavily themed resorts, or well established resorts. Additionally, there is no other existing guitar shaped hotel except for Hard Rock’s Hollywood, Florida casino resort. While it will definitely be sad to see some classic strip icons go, in the long run it will definitely be worth it as new icons are being created.

One Last Look Inside The Mirage:

Before we say farewell to The Mirage, let’s take one last look inside the famous property.

Genius Business Decision?

Wow! What a gorgeous and well kept property. When MGM Resorts was asked for the reasoning behind the sale they stated it was to shift focus on their existing properties in Las Vegas and build on those experiences. Additionally, shortly after the sale, we saw MGM Resorts buy the famous and most popular strip resort Cosmopolitan for $1.6 billion. MGM is also allocating capital in preparation for the billion dollar investment for a new casino resort located in Osaka, Japan.

Overall I think this was a smart business decision by MGM Resorts since it allowed them to purchase the Cosmopolitan while allowing them to allocate funds for future projects, expansions and new construction. I personally can not wait to see the new Hard Rock property and the guitar hotel tower rise above the Vegas strip. 

What are your thoughts on The Mirage and upcoming changes to the resort? Leave a comment below and share your thoughts!

Navigating Toxic Workplaces: Advice, Tips & Guidance for Dealing with Managerial Challenges

I recently had the pleasure of returning back to my community college and got to speak as an alumni speaker. I discussed my experiences in college so far, challenges I faced in the industry and where I am currently in my career. I wanted to take some time to discuss the challenges I faced and shed some light on some of these topics as I know many others may face these challenges too and may need some advice on what to do. 

One of my main goals when I started this blog was to dedicate specific content to act as guides and provide advice to those just starting out. I’m hoping within the next few months to really expand that area of the blog with more content and ideas I have in the works. In the meantime, I hope you find this useful or at least somewhat insightful. 

To clarify, the following incidents, challenges and hardships all happened at my last hotel job not at my current place of employment. Additionally, I would like to state for the record, my co-workers, front desk manager (at the time) and operations manager (at the time) were all amazing people. When I’m speaking about these topics, I’m talking about the managers above them and corporate.

Toxic Work Environment:

It wasn’t always this way… When I first joined the company I did their intern program and was very impressed with their family culture and values. But just like that it all came crashing down in a fiery ball. It was as if one day it was at the drop of a hat. Perhaps this was all going on before I came on and it just snowballed? Who knows… 

I constantly dealt with a certain specific manager who just never respected me, other employees and treated the hotel like a dictatorship. It always felt like this manager had it out for me. They always treated me differently than everyone else but not in a good way. It felt like I always had a target painted on my back. 

Let me give you an example. One day I’m working at the desk with one of my other co-workers and it was slow. Seeing it was slow, I decided to go use the restroom before I got busy again and while I had the chance. So I go to the back office so I can head to the bathroom and this manager stops me and gets into an attitude with me. This is how this interaction went (summarized of course):

Mngr: “Where are you going? You should be at the desk!”

(Co-Worker) is at the desk. I’m using the restroom while it is slow. I needed to go but couldn’t since it was so busy”.

Mngr: “Oh well…next time you gotta ask or say something. Can’t you just disappear on me”.

“Oh… I have to ask permission to go to the bathroom now? I didn’t know I had to. What is this elementary school? I’m a grown adult. If I need to use the bathroom, I’m going to go nor will I ever just leave the desk unattended. As I said (Co-Worker) is at the desk. I’m sure it will be okay for a few minutes while it’s slow”.

Mngr: “Well… you can’t just leave them alone..”

“… As I’ve said multiple times, it’s slow. Plus they know since I told them I’d be right back… So  I’m going to the bathroom now”.

It was at this point I was so confused and couldn’t understand why I was being lectured and disrespected for simply being a human and going to the restroom. Can you imagine getting in trouble for going to the restroom? This is just one of several examples of the toxic work environment this manager and corporate (more on them shortly) caused not only for me but the other employees.  

At first I tried to give this manager the benefit of the doubt when they first came to the hotel. After many incidents (there are several… you’d be here for a week reading this if I included them all) I tried sitting down with them and speaking with them one on one about the incidents and how I found them unacceptable but this never did anything. 

When things got really bad, I complained to HR and their attitude was “Well it’s your word against ours. Good luck proving it. You have no ground to stand on. All this is verbal plus the messages you showed us don’t really do anything for your case. At this time we will not be making any changes at the hotel. If you are that unhappy, you can just put your two weeks in”. 

WOAH!!!! Did the Human Resources department just tell me I can quit and threaten me by saying “good luck proving it”? THEY SURE FLIPPING DID!!! Oh but wait… It gets worse! Every Time someone complained, HR and corporate ignored us and didn’t do anything about it. Seems every time this manager got wind we complained, they made it hell for us. Which brings me to my next topic…

Fear Tactics & Fear Driven Management

For those not familiar with the topic, Fear based leadership is when leaders lead by fear, threats or combination of both. Threats may include retaliation, disciplinary action, termination, etc. More often than not, fear-based leadership stems from the boss’s lack of confidence in their own abilities. Rather than let the light shine on them and reveal their flaws, they use fear so that they can survive—at the expense of the people they’re supposed to be inspiring to do their best work.

I never really knew how to describe how this hotel manager and corporate style of leadership was at times until I learned of this ineffective style in my principles of management course. Looking back and reflecting on everything, there are definitely examples of this happening. For example a normal leader would tell their team “Hey, please make sure we do (insert a task) like this from now on please because (insert reason). When we do it the other way it causes (problem or issue). Thank you”. 

Unfortunately, I got the opposite style which really got insanely difficult to deal with. “Do this like this or else I’ll write you up”. Most times when I heard this statement my thought to myself would be ‘Well you never specifically said or told us to do it like that before, This is the first time you are saying something about it. How are we supposed to know you wanted it like that? We are not mind readers”. Of course I’m thinking that but I would say something similar but choose my words carefully so I remained professional and did not make the situation worse. Again like I said, I could honestly write 50 blog posts about this stuff but I think you get the picture here.

Micromanagement

I never understood why managers think this strategy ever works. Do they know that this makes things worse by making employees less confident, more stressed and makes them more nervous. For crying out loud, just TRUST YOUR EMPLOYEES and let them do the jobs they were trained to do. Clearly they know what they are doing and are qualified otherwise they wouldn’t be working there. 

Now I get it as the manager of the hotel you’re on the line for everything and responsible for the entirety of the operation but come on… There is never an excuse for this kind of tactic. Again as I said TRUST YOUR EMPLOYEES!

One thing this manager always did was leave way earlier than they were supposed to when the hotel was sold out or if there were multiple events going on in the hotel. Typically, the manager was supposed to stay until a certain time when we were sold out and if there were events it was their job to check on the events and if needed jump in and help. Then instead of staying, they would constantly blow up my phone every five minutes and when I wouldn’t answer my phone they’d get mad and get disrespectful. It was worse when this happened in person since it’s not like a phone where you can just silence it and ignore it. 

Again, trust your damn employees. We don’t need you hawking over us every five seconds. Please just let your employees do their job, be there to support them and give them the tools to do their jobs successfully!

Advice, Tips & Guidance:

So what can you do if you find yourself in any of these situations?. The advice I offer is solely based on my situations and what I found works. Each situation is going to be different and may not be able to be handled the same. Always use your best judgment and do what you think is best. With that, here is my advice:

Speak Up!

Stand up for yourself! Don’t let any manager or supervisor treat you with disrespect, or treat you poorly! Now I’m not saying to just scream, yell or attack them for the littlest thing. What I’m saying here is if you find they keep acting disrespectful or treating you very poorly, it’s best to nib it in the bud but remain calm and professional. For example, pull them aside and speak with them privately after the incident or after the shift. If you don’t do this, you are setting a tone that this behavior is okay and it will only get worse.

Stay Positive:

There’s always positivity to be found in a negative or non ideal situation. One of the things that kept me around this job before moving on, besides other factors, was the people I worked with. We were like a tight knit family and became very close with each other. We made each other laugh and smile even on the toughest days when it seemed the odds were stacked against us. 

My best advice is for any sort of environment that is toxic, hostile or sounds similar to what I discussed, get out of that environment as soon as you can. It’s not worth your mental and physical health dealing with that day in and day out. If for some reason you can’t get out of there right away, try to find the positive things and remember what brought you there in the first place.

Know Your Value!

If you are constantly hustling, being a team player and aren’t getting any recognition or shown any appreciation, don’t get discouraged! Keep working hard and remember, when you go to apply for your next job, your future employer will see your value. How so, you may ask? If you put all you do on your resume and cover letter, people will notice you and recognize your value. Overall, if you’re not getting appreciated, definitely find yourself another place of employment/environment where you will be! Trust me, during the first few days of my new job when everyone was encouraging me and supporting me, it really was a welcomed change and reminded me it was all worth it in the end since I wouldn’t have ended up where I was without starting somewhere.

Work, Life, School Balance:

Remember you are not meant to be working 24/7 with no breaks or time for anything else. You have to remember to balance enough time for your college life (if applicable), your social life, and life in general. If you don’t, this is how you get mental and physical burnout. 

Burn-out is a syndrome conceptualized as resulting from chronic workplace stress that has not been successfully managed. It is characterized by three dimensions: feelings of energy depletion or exhaustion; increased mental distance from one’s job, or feelings of negativity or doubt related to one’s job; and reduced professional efficacy.

If you find yourself feeling burnt out, it is best to stop and take care of yourself. This is your body’s way of telling you it’s time to recharge your batteries. Here are somethings I found helpful for dealing with burnout:

  1. Get plenty of sleep each night.
  2. Go outside and take long walks in nature. 
  3. Relax to your favorite music, podcast, tv show or movie.
  4. Kick back with a good book.
  5. Immerse yourself in your hobbies.
  6. Meditate everyday or when stressed. (Deep breaths in, deep breaths out)  

Now I am not saying by any means to not work while in college. I think working while you are in college is extremely beneficial. I found taking what I was learning in the field and bringing it into the classroom really helped me grow and learn. Same goes for taking classroom knowledge and bringing it into the field. My other piece of personal advice is to never stop learning! Always be curious, ask questions and keep pushing to become better.

Final Thoughts:

Overall, while my last year or so at this company was not a pleasant experience, I feel like I did learn a lot, grow as a leader and become better prepared for the future and how to handle similar experiences if they arise. I am extremely grateful to my co-workers, supervisors and line level managers for all they have done. While we may have had our ups and downs together, I loved the time we had together and am grateful to still be close with them all. 

I hope this post was insightful and helpful for anyone facing similar challenges. If you are unsure what to do in your situation, write to us using the Career Advice & Tips button on our Career Resources page

Stay tuned for upcoming posts where I document my newest journey in the casino industry!

Restaurant Life During Covid – Reflections & Stories

When the Covid-19 pandemic hit the world, it forever changed all our lives even to this day as we still try to exit the pandemic. If you were one of the many people working during the heart of the pandemic, it definitely was interesting, challenging and a unique time. Being labeled essential to go and do an everyday job was definitely an adjustment. It honestly still blows my mind to this day. In today’s post, I will be talking about my experiences in the restaurant industry and what it was like working down lock down.

Let The Madness Begin:

I was very fortunate and lucky to be employed the entire time during the pandemic mostly without issues. I can recall everything changed at the drop of a hat. At first, it seemed there was nothing to worry about and the pandemic wouldn’t even come to our area. Sadly it did and with it came the end of normal as we knew it. 

I worked at a chain pizza place on a busy highway that connects the beach towns to the mainland. When the normalness ended, I remember at night the entire strip being pitch black dark, dead quit and no cars even in sight. I honestly felt like I was in a ghost town or a zombie movie. It was crazy to me how to see everything go from normal to nothing in a matter of days. On the strip we were on, the restaurant was one of the only places open. Now imagine this, McDonalds, Burger King, Wendys, and all the major fast food places are either all closed or close before dark. It was mind blowing to me how our pizza place was open and running like normal while everything else was closed. How is this so, you may ask? Well, we did not have a dining room, we only had a small lobby area where the counter was. Essentially we were a take out or delivery only place which gave not only us an advantage but the other chain pizza places that were in the area. 

Of course it was to be expected it was going to be busier since there were curfews, more people at home, no school and everything else was closed. However, we didn’t imagine it was going to be as crazy busy as it was. To put how crazy it was each day, imagine it is Super Bowl Sunday, now multiply that by 10 or 20 each day! On average we got 200+ orders each day. It would be non-stop, just constantly bombarded by orders. At first, we all got very overwhelmed since we were not used to this heavy volume everyday and all at once. However, after a few days of doing it, we noticed the peak times and patterns so, in turn we were able to adjust and got used to it very quickly.

Wait! I’m Essential?

Another thing that took some adjusting was the whole idea of essential workers and being labeled “essential”. I remember thinking “I’m essential? But I only make pizza”? Yea it was really weird being put in the same category as first responders and health care workers. It honestly never made sense to me and still really doesn’t to this day.

I guess it’s as the saying went then “Everyone plays their part”. When you think about it, it honestly is true. We’d be making food and taking care of those working around the clock, as well as those working other important/essential jobs. Of course this came with some hardships though, such as working 9-10 hour shifts, doubles (sometimes), working 5 to 6 days in a row, etc. However luckily for me though, I had really good bosses and a great team. We made sure we took care of each other by making sure we each took breaks, eat, etc. My bosses also made sure if they had to give us crazy hours, they made it up to us by giving us multiple days off in a row as well as rotating us around so we didn’t all get burnt out. I’m extremely grateful for my amazing trio of managers for really being good bosses the entire time before, during and after the entire lockdown situation. They really made working there enjoyable and created a positive working environment.

Craziness & Horror Stories:

Now of course it wasn’t all fun games the entire time, there were definitely some horror stories mostly from customers but a few from co-workers too. You thought hotels were crazy?? Buckle up, these stories are just as crazy!

Doordash Rage

At this point when this story takes place, we were already months into the pandemic and masks are well beyond established. For me, it was just another busy night hustling through all the orders and working hard to keep up. It was the midst of a huge evening rush and this Doordash driver tried to enter the store without a mask and when he was asked to either put one on or wait outside he refused! (Typically if people who didn’t wear masks, we told them to wait outside then when their food was ready, we would just crack the front door open and hand it to them). What happened next at the time was just so insane to me since this job was my first real taste of the craziness the hospitality industry brings daily. So the dasher started screaming, yelling and cursing to the point where one of my managers had to tell him to leave. When my manager kept repeating himself over and over again, the last time he told him to get out and never come back. Needless to say we never saw that Doordash driver ever again.

Sticker Madness

Everytime we boxed an order, we had to use these rectangular stickers that sealed the boxes shut to prove the food went straight from oven to box and wasn’t tampered with. Now the crew I worked with was all guys… So of course if you give a bunch of guys a roll of stickers, you can’t expect them to not mess around with each other.

See! What did I tell you! We not only did this to mess with each other, we also would do this to any food we would make for us (yes, we got free food). Say for example if someone got a small pie, we would take the stickers and cover every square inch of the box so it was impossible to open. It was always funny to be on the pranking end and not the receiving end. It was stupid little things like this that prevented us from going crazy and staying positive during all the craziness.

Supply Chain Struggles:

Of course it’s to be expected there’s going to be disruptions when everyday life comes to a stretching hault. I remember us not struggling too much with supply chain issues. However, we did face some problems once and a while. There were a few times where getting Pepsi products was a struggle. For example there was one period of time where we actually had to go to the supermarket to buy pepsi products since we weren’t getting any in at all. You may be asking why we didn’t just order larger quantities of this was an issue. Unfortunately it wasn’t that easy although I wish it was. 

The only other major supply chain issue I remember facing was when there was a national wing shortage and getting wings in was very difficult. This became a challenge for us since we were seeing higher volume in orders, this meant we were going through things faster than normal. At one point I remember it was only mid-week and we almost ran out of wings. There were a few times we actually did run out of wings. I remember when we were able to get wings in, they were more expensive to get in since demand was high and supply was low. As much as we didn’t want to, we had to at some points only offer the 6 and 8 piece wings instead of offering all the larger sized orders like the 16pc, 32pc, and 60pc.

Final Thoughts:

Overall the pandemic was a very crazy time yet also an interesting time. We saw the world change right before our eyes with the snap of a finger. I think one thing everyone got out of the pandemic was reflecting on and being more thankful for the everyday things they had. I know I definitely became more thankful for the little things. 

I hope this post gave you a brief look into what my experiences were during the pandemic.

Disney News Roundup – Sale Rumors, New CEO & More.

If you have been following Disney lately in the news, there has been a lot of uproar and public outlash. Besides all the chaos, there also has been some interesting moves and progress Disney has been making as well. Join us today as we recap all the latest Disney news and give our thoughts on each topic.

Chapek Out, Iger In Again:

Bob Iger (left) takes over again for former CEO Bob Chapek (right) after only two years.

Under Chapek, The Walt Disney Company faced a number of public controversies and poor decisions. The CEO faced criticism for the company’s stance on Florida’s “Don’t Say Gay” law following reports that the company had funded anti-LGBTQ+ legislators behind the bill, casting doubt on Disney’s pro-LGBTQ+ image. Disney’s position was called out by audiences, several creative talents who’d worked with Disney, charities, and advocacy groups, who further critiqued Chapek’s initial refusal to address the legislation.

Chapek also back when the parks were shutting down for Covid, wanted to lay off a large percentage of staff prior to employment acts and the CARES act being passed which would have helped those laid off with the financial pressures of temporarily losing their jobs. This just goes to show the true colors of Chapek and how all he cared about was money and cutting costs. 

Chapek also proved all he cared about was money when he spiked ticket prices so high while skimping back on products and services offered in the parks. Prices were so high, it made families not be able to afford a Disney vacation. It makes no sense why you would purposely turn away your target market and force them to either not visit Disney or go to you competitors. 

In addition to the various public relations missteps, political controversies, and unpopular business decisions, Chapek contributed to very poor earnings causing Disney shares to drop 41.4% overall for the year.

I seriously hope Disney can get their acts together and can get back on track. It’s a real shame they have fallen so far out of touch from their roots and loyal fans these past few years.

Disney Being Sold To Apple?

There’s been many rumors going around that Disney was going to be sold to Apple then Apple would license the Disney brand to Disney. If you ask me, it doesn’t make much sense to sell a major theme park operator that has a stranglehold on the market to a technology company with parks experience. While Disney leadership keeps denying these rumors, we keep seeing more and more evidence mounting that this could be true. Only time will tell how the company recovers.

Disney Acquires World’s Largest Cruise Ship:

Finally some good news! Recently, Disney purchased the world’s largest cruise ship weighing in at a whopping 208,000-gross-tons! Not only is it the largest, it is also the first cruise in the entire cruise ship industry to be fueled by green methanol, one of the lowest emission fuels available. According to early estimates, Disney Cruise Line expects the passenger capacity to be approximately 6,000 with around 2,300 crew members. 

With the acquisition of this new ship, it will allow DCL to tap into newer markets and destinations it has never sailed to before. Disney will take over construction and finish the project after the ship’s former owner and operator filed for chapter 11 bankruptcy protection just weeks before.

Splash Mountain To Permanently Close:

Yet another Disney classic is set shutter on Jan. 23, 2023 to make way for a newly rethemed ride. Tiana’s Bayou Adventure will be taking Splash Mountains place at both Walt Disney World and Disneyland. The ride is heavily inspired by the culture of New Orleans and the Walt Disney Animation Studios film, “The Princess and the Frog.”

Disney’s “Government” Is No More?

Back when the Walt Disney World resort was being constructed, the land it sat on was nothing more than swamps. Disney had to build all the infrastructure and necessary projects to make the land habitable for theme park and hotel use. In order to do this, Reedy Creek was established in 1967. Reedy Creek is the name for the Reedy Creek Improvement District, a special purpose district that gives The Walt Disney Company governmental control over the land in and around its central Florida theme parks. The district sits southwest of Orlando. Today, the Reedy Creek special district encompasses about 25,000 acres in Orange and Osceola counties, including four theme parks, two water parks, one sports complex, 175 lane miles of roadway, 67 miles of waterway, and the cities of Bay Lake and Lake Buena Vista.

With recent leadership turmoil at Disney and controversial political practices in Florida, Disney’s special governing body may soon be dissolved. The proposed bill declares that any special district created before November 1968 will be dissolved on June 1, 2023. The dissolution of the special district would mean that Orange and Osceola counties take on the assets and liabilities of Reedy Creek. That could lead to higher taxes for those residents to pay off Reedy Creek’s debts and take over the care of roads, policing, fire protection, waste management and more.

Overall, I can honestly understand both sides to the idea of removing Disney’s governing body. If Universal Studios, Busch Gardens, Sea World and countless other Florida based parks don’t have any special governing bodies then why should Disney? After all, does it just give Disney more power and cause there to be an unfair advantage given to Disney? 

However, on the flip side, we can clearly see why this special body is needed and why it would be a bad idea to abolish it. Obviously, there needs to be an authority to oversee all the infrastructure, safety and responsibilities of the area. If this body is totally abolished all the costs and debt will need to be taken over. One possible fair solution would be if the state of Florida took over the body and made it a state run agency this way everything is looked over and it takes away any special advantages Disney is given over the other parks in the area.

Wyndham Prototypes: Expectations vs. Reality

Wyndham Hotels & Resorts, Inc. is a hotel company headquartered in Parsippany, New Jersey. The company is known as the largest hotel franchiser in the world, with 9,280 locations across 22 unique brands. Some of those brands include the well established Howard Johnson, Days Inn, Ramada, Super 8, Travelodge, Baymont, La Quinta, and Wyndham. There is partially a brand for every market out there (economy, extended stay, full service, luxury, etc.)

So what’s the problem with Wyndham? Well, many of these brands are very established meaning many locations are very old, outdated and are becoming less appealing. Throughout the years as Hilton, Marriott, IGH and many others rolled out new designs, updated their brands and upped their standards, Wyndham just fell silent and kept on going. So, now many of these brands across the country are becoming less appealing due to this. Another reason for this is with these brands being franchises, it also means on top of being outdated, some locations aren’t run very well giving Wydnham a bad image. Lastly, the standards Wyndham has are very soft compared to what other companies have. They are jokingly called the “relaxed” hotel company which ties into the first point made above. 

All these factors give Wyndham a poor image. However, it is worth pointing out that not all locations or brands are terrible. It all boils down to the ownership and management at that particular location. Between 2018 and 2021, Wyndham finally woke up and came out with new concepts, updated designs and rolled out new standards. In today’s post we will be taking an in depth look into Wyndham Hotels & Resorts most recent brand prototypes and what the future holds for some of these brands. So without further ado, let’s jump into our first brand!

Days Inn – Bask in the Sun

The Days Inn brand was founded in 1970 by Cecil B. Day, who opened the first location in Tybee Island, Georgia. From the very start, this brand was innovative and creative with playing with new concepts and ideas. For example, when the second location was constructed, it featured a restaurant and gift shop combination called Tasty World. In addition to this, the hotel also had on-site gasoline pumps to sell unbranded fuel to motel guests. Days Inn was one of the first hotel chains to offer discounts to senior citizens. It was also among the first to locate its properties along suburban and rural exits on the Interstate Highway System, as opposed to more urban locations.

The brand is now a part of the Wyndham Hotels and Resorts, headquartered in Parsippany, New Jersey. As of December 31, 2018, Days Inn includes 1,728 locations worldwide with 137,678 rooms.

Throughout the years under Wyndham’s control this brand has fallen from its roots and just sat quite with no new room designs or innovations done. Pair this with very loose and poor quality control measures, the brand really has fallen to a cheap, hit or miss roadside motel brand. Finally, after many years in 2018, the brand announced it would be refreshing everything from room designs, branding and more.

As someone who works for this brand, I have to say this new room design really excites me as it really embraces the original spirit of the brand and takes the color scheme of Days Inn and really builds on it. As someone really into marketing, I love when companies make subtle references to their brand by using their color scheme or logos in creative ways. I can definitely see, at least in my hotel, the rooms going for a higher rate once we roll out this design.

Howard Johnsons – Go Happy. Go Hojo.

The history and story behind this brand is actually very interesting and a cool story to really take a look at. The Howard Johnson brand actually started as a chain of famous restaurants that were the first to sell 28 flavors of ice cream and create the classic diner experience we all enjoy today. Continuing to build on the very successful concept, Johnson began pairing new restaurant locations with lodging to target more travelers and families. 

Sadly, much like many of Wyndham’s economy or mid-tiered brands, this brand has also suffered the same fate of falling far from its roots and developing a poor brand image. Perfect example, the Howard Johnson location not far from my hotel I work at is notorious for police activity, drugs, prostitution, and other questionable activities. The hotel really is a hive for all these troublesome people and activities. However, just because this one location is like this doesn’t mean they are all exactly like this. My point is many of these locations suffer similar issues while some locations are much better off. It honestly all depends on the operators and owners of the property.

I have to say out of all the prototypes released, this is one of my favorites since it really takes the classic Howard Johnson style and brings it into the 21st century. It really reminds me of something you would see from HGTV or from one of those renovation shows. Like I mentioned above, the past few years this brand really has strayed far from its roots. I feel like this design really shouts Howard Johnson. One thing I do dislike about the design is I feel like there is way too much going on with the first design with the blue accent walls while in the other room there is too little going on. I feel like these designs clash with each other since one room has too much furniture, accents and decorations while the other is slightly too simple. Regardless this is 100% a major improvement over what the brand currently has.

Super 8 – See You On the Road

Ron Rivett and Dennis Brown created the new Super 8 Motel corporation with each of them owning 50% of the stock in the new company. Super 8 got its iconic name from how much a room used to cost back then, $8.88 which is about $50.00 in today’s money. The first Super 8, with 60 rooms, opened in Aberdeen, South Dakota, in 1974, built near a Holiday Inn with just some drawings made by Rivett as blueprints. The stucco exterior with an English Tudor style was inspired by Rivett’s father-in-law, who was a stucco; the English Tudor style and placing of Super 8’s near Holiday Inns was an established procedure for setting up new Super 8’s for years to come.

Out of all the prototypes I looked at that Wyndham released, these were by far my least favorite by a long shot. I feel like all they really did was take dull, drab and outdated and tweaked it barely. It really feels like these rooms are just more updated versions of old dated rooms. I feel like there could have been more effort put into these rooms. The color pallet in each variation feels too dark and clashes with everything else in the room.  

Not only did I feel like the interior was not amazing, the exterior was no better. If you look at the images of what new locations would look like, they look like an office building and not a hotel. While I do give them credit for trying to stand out from the standard box like design, I feel like they could have done a better job of making it look less office-like and more welcoming and relaxing like a hotel should be. Even the lobby also has an office building and commercial like atmosphere to it. Regardless, it is definitely a step in the right direction for the brand over what exists now.    

Ramada

Like many of the brands we already discussed, Ramada also had very humble routes and was innovative from the very start. Founded by Marion W. Isbell with the investment help of Michael Robinson and Del Webb, the brand started in 1953. 

Ramada opened its first hotel, a 60-room facility, on U.S. Route 66 at Flagstaff, Arizona in 1954 and set up its headquarters in Phoenix, Arizona, where the chain built the Sahara Hotel on North 1st Street downtown in 1956 (which later became the Ramada Inn Downtown) and a 300-room Ramada Inn in the 3800 block of East Van Buren in 1958 that would become the chain’s flagship property and headquarters. 

Inspired by rival hotel chain Holiday Inn, Ramada seeked to develop a chain of roadside motor hotels conveniently located along major highways which would provide lodgings with hotel-like quality at near-motel rates plus amenities such as TV, air conditioning, swimming pools, and on-premises restaurants.

I always found Ramada an odd brand because it’s so widespread. Some locations have ballrooms, event space and are full service. Those are generally the nicer locations. Have an old school Hilton feel to them. Meanwhile there are also the select service locations that are just dumpy roadside motels. 

One thing I find interesting about Ramada is how much nicer the locations are in Europe, Canada and Asia. It just speaks volumes of where the brand currently is and what it hopes to be. Overall, I find the rooms are pretty much copy and paste from the Days Inn prototype. For Days, it works all the colors and the design. I think here it’s just too similar to Days. Also the design for Days Inn works since that is a select service/economy brand whereas Ramada is more of a full service midscale brand. I think Ramada is trying to be something it’s not. It’s trying to become like a Hilton, Marriott or IGH brand which it will never come close to.

AmericInn

The AmericInn Franchise was founded by Jim Graves, and the first location opened in 1984. By 1990, there were more than 20 AmericInn properties located in Minnesota and Wisconsin. In 1994, AmericInn began franchising with the help of Wyman Nelson, an entrepreneur known for expanding the Perkins Restaurant and Bakery chain in the 1960s and 1970s.

Expansion outside the Midwestern United States began in 2000. AmericInn has 240 motels, with more than 80 percent of its locations in the Upper Midwest.

All AmericInn properties include a recreation area with pool and whirlpool, as well as fourteen different types of guest rooms. A complimentary hot breakfast, called “AmericInn Perk,” is also offered at each hotel and includes bacon, eggs, biscuits and gravy, waffles, pastries, cereals, juice, and fruit. Rooms are built with masonry block, sound deadening foam and heavy drywall between rooms, as well as concrete slabs, to minimize noise within rooms.

Wyndham Hotels & Resorts acquired the brand in July 2017.

This honestly does not look like a brand Wyndham Hotels. It honestly has more of a Holiday Inn, Hilton or Marriott feel to it. We mentioned throughout this post, the contestant problems Wyndham has across its portfolio from poor cleanliness, bad management, outdated standards and more. AmericInn feels like the total opposite to all these issues. This is honestly the way Wyndham should be going portfolio wide. These rooms are definitely a good way to repair their damaged image from many of their brands without moving too far over to the luxury side. Genius move by the brand acquiring this chain back in 2017.

La Quinta

Just like all of these brands, La Quinta also started out as a separate independently owned and operated hotel company. The brand got its start in 1968 from a pair of brothers Sam and Phil Barshop. However unlike most of these brands, where many locations are poorly run, not clean or maintained, La Quinta has actually been setting the standards for new Wyndham brands and renovations. The brand is actually looked at as one of their top brands and is often compared to a Hilton or Marriott brand. Think about that for a second, most of the brands we have talked about, are not even remotely close to or comparable to Hilton or Marriott. This brand actually did such a good job, it’s now even helping the brands up their game and up their standards. 

The brand has also been so successful that it is now beginning to be used in dual branded hotel prototypes. A dual branded hotel comprises two similar hotels from the same brand family – such as a Residence Inn and Moxy by Marriott – in a single building. The brands share the same back of house areas and oftentimes share common areas.

Sadly, it is very difficult to find many development plans, images or renderings for the rooms that are publicly available. However on Wyndham’s franchising site, there are images showing what current locations look like.

https://development.wyndhamhotels.com/brand/la-quinta/

Overall, this is honestly Wyndham’s best and strongest brand they currently have in their portfolio. I would honestly love for all of their brands to get on La Quinta’s level. I think if Wyndham got their economy and mid-scale brands to this level, they could easily compete much better with the top hotel companies like Marriott, Hilton or IGH.

Final Thoughts

With Wyndham scrambling to play catch up to the competition, I think these new prototypes and standards will go a long way to improving all the brands and the experiences guests will have. 

Will these prototypes be enough though? I honestly don’t think so since Wydnham has such lax standards as it is. Many locations are poorly run and not maintained so in locations like this, I think this would just be a waste of time. You can make a hotel look as nice as you’d like but it won’t hide the problems of the hotel as maintenance wise or management wise. In locations like that, it’ll just look nice for a few months to a few years before it is back to where it is. However, in locations where management is good and the ownership cares, these upgrades can definitely go a long way. I honestly think Wyndham needs to step it up and follow in La Quinta’s footsteps since that is honestly their best brand (of course not including the luxury brands or resorts). 

What do you think of Wyndham Hotels and these new prototypes? Will these new changes convenience you to stay at a Wyndham Brand? Let us know your thoughts down below.

Behind The Scenes Tour – Golden Nugget Hotel & Casino

I recently had the fabulous pleasure of having the ability to take a field trip to the Golden Nugget Hotel & Casino in Atlantic City with my college’s hospitality club. Join me as I take you with me on a full behind the scenes tour. We’ll get a sneak preview of the 770 room hotel tower, banquet spaces & more!

Starting The Day:

Our tour kicked off at the lobby where we met the Director of Sales for the property as well as a Sales Coordinator. We began the day inside the beautiful meeting room upstairs poised above the lobby. We all introduced ourselves and got a sense of the property, how Covid has affected the day to day operations and how the city has seen an increased competition from more neighboring states legalizing gabling over the past few years.

Hotel Tower Tour:

After this, we were shown around the 770 room hotel tower where we got to tour a basic standard room, a junior suite, a normal suite, and a VIP/Penthouse suite. These rooms were just stunning and mind blowing! The views of the entire city, the ocean and bay were stunning! 

Would you believe me if I told you the last time the rooms were renovated was in 2012? Yes 2012! These rooms are in fantastic shape and well kept for being long overdue for a renovation. All of us students were all mind blown when we were told this. We were told there are plans to soon renovate one floor of the tower at a time shortly after the holiday season. If the rooms looked this good now, I can’t wait to see what they will look like after all the upgrades and improvements are made.

Casino, Restaurants & Marina Tour:

From here, we went downstairs and got a tour of the casino floor, as well as all the restaurants on the gaming floor. Unfortunately, we were strictly prohibited from taking photos or videos on the casino floor. From what I can tell you, the casino floor is definitely smaller than the other casinos in the city but it still offers plenty of slot and table games. Personally, I think less is more for the space they have. The way the casino is set up, it’s not overcrowded or empty. It’s perfectly designed for the space there is and it works. It doesn’t dominate the property or is up in your face which is perfect. The property markets itself as a boutique casino hotel that goes more for a luxurious resort feel. With the casino set up in the manner that it is, it works perfectly to achieve that goal and feel they are going for. 

After taking a brief tour of the gaming floor, we were granted a sneak peak inside the Chart House which is one of their top restaurants in the resort. The restaurant overlooked the entire marina and had stunning views across the entire dining room. Most of not all the walls were covered with floor to ceiling windows.

From here we descended down a spiral staircase and were taken down to the lower level where the Marina is and one of many of their outdoor patios/decks. This outdoor space was personally my favorite since you had stunning views of the city, ocean as well as the neighboring Borgata and Harrah’s resorts. Besides this outdoor space, there are also two outdoor rooftop decks one near the pool and one directly next store to that. These roof top decks are so massive, that they have the ability to host events for a couple thousand people! Speaking of events, our guided tour headed there next.

Ballroom & Event Spaces Tour:

At this point, everything I saw on the tour was impressive enough but my jaw dropped even more when we were taken into the grand ballroom and The Wave nightclub. My first thought was how many of my hotel ballrooms could fit inside the grand ballroom (most likely between 4 – 6) and the sheer capacity it had. When I heard the kinds of events they have there, it honestly made sense. We were told the ballroom hosts anything from large dinners, fundraisers, conventions, weddings, concerts, shows and more. I’ve seen first hand at my hotel what goes into running large events but it’s mind blowing to see that on a far larger scale. 

From here, we were shown The Wave nightclub which as the name implies, is Gold Nugget’s night club and premium nightlife spot. Ironically enough, the club is marketed towards an older, middle aged crowd instead of a younger crowd. The club hosts a lot of cover bands and well established DJs. I think the coolest thing about this space is how when the club is closed during the day, it is used as an event space. You wouldn’t think a nightclub would be a good fit for an event space but honestly the space works very well.

Lunch & Guest Speakers:

After this, we took back upstairs off the lobby where we started the day to take a lunch break. We were not only welcomed to a great lunch but also guest speakers from the property as well. We got to meet the Director of Food & Beverage, Human Resources Team, the Executive Director of Player Development & Front Desk Operations and of course the sales team who was showing us all around. 

This honestly was one of the best parts of the tour in my opinion since we got to ask questions about the property, casino operations, career advice and any other questions we had. One thing that amazed me was the one human resources lead worked in Atlantic City for 40 years! She told us her experiences at all of the casinos she worked at and shared insights with us on how to help our careers. This was really eye opening and inspirational. I recall telling my professor after the fact, how it was so cool to get a taste of the culture and the morale just in a short 2-3 hour span.

Final Thoughts:

Overall, I got to say I was super impressed the entire time while on the tour. From the rooms, hotel operations, employee culture and more. It honestly really won me over and gets me excited for the future. I am extremely thankful for the hospitality we received during our tour and glad to have met everyone. This was the first casino hotel I took so far down in Atlantic City and now that I will be going to school down in the area, I can’t wait to go on more tours like this.

Autism in the Workplace: Challenges, Job Options, and Employer Support

Welcome back to our blog. Today is going to be a rather emotional blog about something that affects many people, including myself. So, let me explain a few things. I was diagnosed as a teenager with Asperger Syndrome, including OCD (Obsessive-compulsive disorder) and ADD/ ADHD (Attention deficit disorder / Attention deficit hyperactive disorder). It made things a bit difficult for me as a kid and of course, later on as I got into the workplace. I am hoping that this blog will shine a light on something that is hidden in plain sight.

What is Autism?

Autism is a developmental disorder that affects information processing. People with autism have difficulties with social and communication skills. They have restricted interests and engage in repetitive behaviors. They also tend to experience sensitivity or discomfort from sensory stimulation such as certain lights or sounds.

Because autism’s symptoms vary greatly, the condition is said to exist on a spectrum, referred to as Autism Spectrum Disorder. Asperger’s syndrome refers to “high functioning” autism, but it’s no longer a formal diagnostic term.

Autism usually manifests by age two. The condition is diagnosed four times more frequently in males than in females, according to the CDC, although women are often overlooked and misdiagnosed. The frequency of diagnosis has surged over the past 20 years; it is not clear whether the incidence is truly increasing, whether experts are more aware of it, or whether the diagnosis has shifted to include lesser degrees of impairment.

There is no cure for autism, nor is one universally sought: Many people argue that autism should not be framed as a medical condition in need of amelioration. For those on the lower-functioning end of the spectrum, targeted practices and therapies can help alleviate symptoms.

Symptoms of Autism

While the severity of symptoms varies greatly, there are invariably impairments to social and communication skills. Some children with autism do not talk at all and remain mute throughout life, while others have mild social challenges. Children with autism also show restricted interests and repetitive behaviors.

Parents may notice that their infant avoids eye contact or doesn’t respond, and it may be difficult for them to form emotional bonds and parental attachment. Children with autism may have unusual responses to sensory stimulation and may be highly sensitive to certain sounds, textures, tastes, or smells. They may have deficits in motor coordination and poor muscle tone.

Autistic children exhibit many kinds of repetitive behaviors early in life, such as hand flapping, body rocking, and making sounds. They may arrange or stack objects over and over again. Some children inflict injury on themselves by repeated actions such as hand biting and head banging. They also have an early preference for unvarying routines of everyday life.

Causes of Autism

No one fully understands what causes autism. The number of children diagnosed with the disorder has increased significantly since the turn of the millennium, but experts are not sure whether that reflects an improvement in diagnostic awareness or a true increase in prevalence.

Research shows that genetics is a factor because people who have a sibling with autism are more likely to have autism themselves. Autism is also more likely in individuals who have an older parent. Very low birth weight is also a risk factor, according to the National Institute of Mental Health, and ASD occurs more frequently in people with some genetic conditions, such as Fragile X syndrome or tuberous sclerosis.

Treatments for Autism

There are many effective approaches for managing or treating autism. Early intervention with highly structured behavioral, cognitive, and communication therapies can sometimes dramatically help children with autism learn skills. School-based educational programs designed for children with autism can be effective in improving intellectual functioning.

Programs that make use of applied behavior analysis (ABA) have become widely accepted as the standard of treatment. In most programs, parents are encouraged to be highly involved in their children’s care.

While no medication can correct the impairments common to autism, psychoactive drugs including antidepressants, antipsychotics, and anticonvulsants are sometimes prescribed to help control specific symptoms. Anticonvulsant medication may reduce the number of seizures a person has but not eliminate them.

Autism and Related Conditions

Autism is often accompanied by a range of medical or psychiatric conditions, such as anxiety, ADHD, epilepsy, sleep problems, and gastrointestinal problems. The scientific understanding of this overlap is often elusive.

Addressing co-occurring problems won’t eliminate the core features of autism. Yet treating specific symptoms that people are struggling with can tremendously improve daily life for those on the spectrum.

Autism and ADHD

Studies estimate that 30 to 80 percent of children with autism meet the criteria for ADHD, and 20 to 50 percent of children with ADHD meet the criteria for autism. Clinicians can now provide a dual diagnosis for children with both conditions, per the DSM-5.

Autism and ADHD can look very similar, as both involve struggles with communication, social cues, attention, and impulsivity. Scientists are currently investigating the biological and genetic roots that the conditions may share.

People with both conditions may be more impaired than people with either condition alone. Individuals with autism or parents of children with autism may want to seek a diagnosis if they believe they have ADHD, as that could influence treatment options, such as the decision to prescribe stimulant drugs.

Autism and Anxiety

Nearly 40 percent of children with autism also have an anxiety disorder—which might include social anxiety disorder, obsessive-compulsive disorder, or a specific phobia. The overlap of autism and anxiety may be due to the features of autism, such as sensory overload, communication barriers, social challenges, cognitive rigidity, and task frustration. Distinguishing whether symptoms of autism contribute to anxiety or result from anxiety can be challenging.

Parents of children struggling with anxiety can aim to identify what specifically triggers anxiety in their child, and then plan for or modify those triggers. They may explore treatment options such as medication or cognitive-behavioral therapy.

Autism and Depression

People with autism are four times more likely to suffer from depression than neurotypical individuals. This trend may be due to genetics as well as the loneliness, bullying, or rumination that some with autism face.

Depression is difficult to spot because people with autism can struggle to express their feelings. There are similar barriers to treatment, such as the ability to explore emotions in therapy and tolerate the side effects of medications. Still, cognitive-behavioral therapy and antidepressants help some, while social support and employment programs are valuable for all.

There are other conditions that are included but I will not list them all. You can find the full list here at: https://www.psychologytoday.com/us/basics/autism/autism-and-related-conditions

Keep in mind that no case of Autism is the same and will have different conditions, symptoms, and more. 

Now I am going to move on to the main focus: Autism in the Workplace.

Autism in the Workplace

Individuals with autism can face substantial challenges navigating the workforce. Recent research suggests that 20 percent of adults with autism are unemployed, while other estimates are much higher. This gulf may begin at a young age: Only 58 percent of people with autism aged 18 to 25 worked for pay, while 74 percent of people with intellectual disabilities and 95 percent of people with other learning disabilities worked for pay at the same age.

However, companies are increasingly recognizing the value of cultivating a diverse workforce and embracing those with autism for the unique perspective they contribute. Programs have sprouted up at large companies, such as SAP and Microsoft, which actively hire and support people with autism. The government also provides financial incentives for companies to employ people with disabilities such as autism. These approaches open up the possibility for those on the spectrum to transform their natural interests and abilities into marketable skills.

What are the challenges?

Many adults with autism confront unemployment and underemployment throughout their lives. They may struggle during the interview process, which often relies on eye contact, a bold personality, and creating a bond with the hiring manager. Once in a new role, people with autism may be unable to navigate the social dynamics of a workplace—with regard to assignments, clients, or office politics—and eventually, lose their job.

What are good job options for autistic people?

The passions and fixations that are a hallmark of autism can translate into valuable skills in the workforce. People who are drawn to patterns or puzzles may excel at software testing, quality control, or other roles in the technology sector. Other positions in autism-friendly companies include working on stockroom operations, production lines, data entry, and accounting. Autistic people should explore how their natural interests and talents overlap with the needs of particular positions in the job market.

What are the benefits of hiring employees with autism?

People with autism face a high unemployment rate, but employers and society both gain from hiring workers on the spectrum. Higher functioning individuals can excel in jobs that fit their abilities and interests, from folding laundry to coding software. As autism becomes increasingly prevalent, it’s key for companies to take an abilities-centered approach by identifying what autistic employees are uniquely suited to do and recognizing that they can be reliable and hard-working.

Companies may also be eligible for tax credits and deductions when hiring employees with disabilities. These financial incentives aim to encourage companies to hire differently-abled employees and offset any costs that accompany their condition. Some adults with autism believe that this is the best approach for individuals on the spectrum to obtain and sustain employment.

Should I tell my employer that I have autism?

The decision to disclose an autism diagnosis is a personal choice. It’s up to you to choose when and how you want to have that conversation—with your employer or anyone else in your life.

It’s valuable to discuss the decision with a mentor or loved one ahead of time. Reflect on what you hope to gain, who you want to tell, and how they might react. If your goal is to receive accommodations at work, consider having a discussion with a human resources representative and being specific about what you need. You may also be protected by the Americans with Disabilities Act, under which employers must provide reasonable accommodations for workers with disabilities.

How can companies support employees with autism?

Clarity is key for building an autism-friendly workplace: Managers can give clear directives and deadlines to employees, and then help clear any obstacles that prevent those directives from being accomplished. Managers can be open, honest, and appreciative of creativity and different ways of thinking. They can also provide a quiet place to work if the office is loud and ensure that lights are not flickering to address the sensory symptoms of autism.

The traditional interview process focuses on conversation and connection. Replacing that with an aptitude test or skills-based task can help companies hire more capable employees with autism.

In Conclusion

Autism is not really that scary now that you have learned more about it. Those who have autism just function differently, but we are still human. The best thing you can do is to support those who have autism, whether it be as a family member or as a fellow co-worker. When I am working, I often find that if I am at a breaking point, taking a small walk outside helps clear the mind. It could also help to bring along fidget items like a spinner or cube to help with our sensory issues. I want to thank everyone for their support in this.

You can find out more autism by going to:
https://www.psychologytoday.com/us/basics/autism

“We hold these truths to be self-evident, that all men  are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness.”

 Founding Fathers, The Declaration of Independence

Celebrating One Year Of Touristician

This post is officially dedicated to our first year of blogging! One year ago this month, Touristician was officially created to cover all aspects of the Hospitality industry from our personal experiences in the field to even our own travel experiences. Over the past year, we’ve covered a lot of ground and began growing! We couldn’t have been happier with the results and can’t wait for the future. We thank you for all your support you have given us thus far. Each of us would like to personally thank you!

Our Personal Thank You

Blake – Founder & Lead Writer

I would like to take the time to personally thank each and everyone for all their support. From our audience and viewers to the people who help me with the blog, a big thank you! Looking back, I never could have imagined having my own blog where I can showcase my passions, stories and experiences. I am definitely happy I started this blog and I enjoy every minute of working on it. I know posts have been going out less frequently or not as often, this is due to my college schedule and work. I rather take our time with the content we create than rush it and not put in a full effort or our passion into what we do.

Co-Lead Writer – Hyrax

Thank you for your support! We hope to continue growing every year. It’s been an amazing year and hard to believe we are celebrating our one year anniversary. Cheers to a great future!

Major Milestones

Before we touch on our plans for the future and what we have in the works, we would love to share some major milestones we hit this past year:

-500+ viewers 

-Readers in 32 countries across the globe

The Future Is Bright

As we begin to grow and expand, so do our ideas and ambitions. We are currently working on some content we have in the works. In this batch of new content, it will be a good mix of reviews, blog posts and experience recaps. As mentioned above, you may have noticed content has been spread out and not as frequent. This is mainly due to our schedules and also due to the fact we are hard at work behind the scenes on new projects! Without giving too much away yet, you can definitely expect some more video content and some upgrades to how certain content is presented. Once we finish developing these projects, we’ll begin to announce them. Until then, stay tuned!

Germany in the Georgia Mountains? – Oktoberfest Celebration Guide

Imagine if you will, you are driving down a road when suddenly you see a bavarian-style village on the other side of the hill. Before you panic and try to grab your passport, let me explain that you are still in the United States. You have just stumbled upon a city that looks like it belongs on a postcard… the Alpine Village of Helen, Georgia. Willkommen Freund (Weclome friend)!

What is Alpine Helen, Georgia?

Helen was platted in 1912, and named after the daughter of a lumber official. The town was incorporated in 1913.

Formerly a logging town that was in decline, the city resurrected itself by becoming a replica of a Bavarian alpine town, simply in the Appalachians instead of the Alps. This design is mandated through zoning first adopted in 1969, so that the classic south-German style is present on every building, even on the small number of national franchisees present (such as Huddle House and Wendy’s).

In 1975, DOCUMERICA photographer Al Stephenson documented the life, recreation, and economy of the Helen area before and during the construction of Alpine Helen. The City of Helen does have a sister city:  Füssen, Bavaria.

Modern Day of Alpine Helen, Georgia

Tourism is a key economic activity in Helen, catering mostly to weekend visitors from the Atlanta area and also motorcyclists who enjoy riding the roads in Helen and its surrounding areas. Helen can be crowded in late October when autumn leaves typically peak. It also hosts its own Oktoberfest during September, October, and November. Events and festivals are held throughout the year, including the “Southern Worthersee”, which is a stateside Volkswagen and Audi event that pays tribute to the Worthersee Tour in Austria. An annual hot-air balloon race is also held here on the first weekend in June.

The main road through town is north/south Georgia 75. The Helen stream gauge (HDCG1) is located on its bridge over the Chattahoochee in the middle of downtown. A parallel route to the west is labeled Georgia 75 Alt to identify it as a bypass route around the town and its traffic jams in the autumn and on some weekends.

Unicoi State Park and Lodge, spanning 1,050 acres (420 ha), is located immediately northeast of Helen on Georgia 356. The park encompasses Unicoi Lake, a 53-acre (21 ha) freshwater lake, offering outdoor activities for all seasons. Among these are a swimming beach, trout streams, wheelchair-accessible fishing docks, seasonal canoe, kayak, and paddle boat rentals, seven picnic shelters with charcoal grills, three playgrounds for children, spots for birding, 7.5 miles (12.1 km) of hiking within the park (with adjacent trails in the Chattahoochee National Forest), 8 miles (13 km) of mountain biking trails within the park, and several places to enjoy the natural environment of the lake and park. Unicoi State Park also offers lodging in several forms, including in its unique barrel cabins. Access to Anna Ruby Falls, part of the Chattahoochee National Forest, is through the park.

Hardman Farm State Historic Site is also located near Helen, along with the Sautee Nachoochee Indian Mound and the beautiful Mount Yonah for those hikers who wish to challenge themselves.

Oktoberfest in Helen

The Oktoberfest is the world’s largest Volksfest, featuring a beer festival and a traveling funfair. It is held annually in Munich, Bavaria, Germany. It is a 16- to 18-day folk festival running from mid or late-September to around the first Sunday in October, with more than six million international and national visitors attending the event. Locally, it is called d’Wiesn, after the colloquial name for the fairgrounds, Theresienwiese. Oktoberfest is an important part of Bavarian culture, having been held since the year 1810. Other cities across the world also hold Oktoberfest celebrations that are modeled after the original Munich event. However, things are much different in the town of Helen. 

Celebrate the start of Oktoberfest with a parade at noon on Sept. 10, 2022, in downtown Helen. Helen’s Oktoberfest runs from Thursday to Sunday through September and daily from Sept. 29 to Oct. 30, 2022. 

Like its German counterpart, the celebrations are different from weekday to weekend. Weekends are popular with tour and college groups, while weekdays tend to be a bit more family-friendly. The event is open to all ages. Admission is $8 during the week, $10 on Saturdays, and free on Sundays, with food and drink available for purchase. The doors open at 6 p.m. throughout the week and 1 p.m. on Saturdays and Sundays. Unlike its counterpart in Germany, Helen continued its Oktoberfest celebrations during the COVID pandemic, though all guests were required to wear face masks and many of the events were postponed till the next year.

Where to Stay in Helen for Oktoberfest

Accommodations book up for Oktoberfest quickly, so make plans in advance. Alpine-inspired hotels like Valhalla Resort Hotel and The Heidi Motel are popular options for their amenities and quirky suites, respectively. There are also outposts of national chain hotels in town.

If you’re traveling with a group, a rental cabin can better accommodate you, which you can find in Unicoi State Park and Smithgall Woods State Park or with companies like Cabin Rentals of Helen, Georgia Mountain Rentals, and Pinnacle Cabin Rentals. Some have hot tubs and others have full kitchens.

Campgrounds are another option, whether you’re looking for basic tent sites or RV sites with all the bells and whistles. You can also stay in nearby communities like Cleveland, Dahlonega, and Blairsville. Helen is an easy drive from Atlanta, less than two hours, and only an hour from the Lake Lanier area.

What to Do in Helen for Oktoberfest

Enjoy live music and dancing

The event has a rotating group of musical acts, playing traditional German tunes and modern favorites. Dance the polka and others with festival regulars. Sing along with the songs like “Ein Prosit.”

Eat and drink

The Festhalle has the ceremonial tapping of keg like you’d see at the Munich version of the celebration. The tents have a selection of German and American beers for those who are of age.

You can’t visit Helen for Oktoberfest without trying some German food! Hofer’s of Helen is where to start your day with delicious pastries or, later in the day, Reuben sandwiches made by Germans who immigrated to the town in the 1950s. Cafe International and The Troll Tavern are also lunch options. Bodensee has authentic favorites like spaetzle, goulash and wursts. The Heidelberg German Restaurant, Old Bavaria Inn Restaurant & Lounge, Muller’s Famous Fried Cheese Cafe, and Hofbrauhaus are additional options.

The bars and restaurants in town have Oktoberfest specials. It should go without saying, but if you’re going to imbibe, make a plan to get home safely via taxi or designated driver.

Explore nearby attractions

While you’re in the area, take advantage of the natural surroundings with a hike to Anna Ruby Falls or visit one of the many nearby vineyards for a tasting. Test your putt-putt skills on one of the many mini-golf courses in Helen or take a ride down the mountain on the Georgia Mountain Coaster. Maybe you want to take a boat out on the nearby Unicoi Lake or try to make your mark in the Archery range at Unicoi State Park. There is so much to do in the city and surrounding area for everyone of all ages! Who knows… maybe you will find some gold while panning.

In Conclusion

As you can see, the city of Helen is so much more than a town. It’s a celebration, a festival, and a party. It may not be the biggest alpine village in the United States- but in my opinion, it is one of the best. With some much to offer year-round, maybe it is time to make plans for a visit. So pack your lederhosen and practice your yodel. We will see you in the Mountains! 

Prost, mein Freund <Cheers, my friend>

A Year In Review – My First Year In The Hotel Industry

Better late than ever! Back in May it officially made one year of me working in the hotel industry after working in the restaurant industry for two years while studying Engineering in college. I honestly can’t believe it’s been a year already! Time really flies! It truly feels a lot longer than just a year. 

In today’s post, I’ll be answering some of the most common questions I get about the hotel industry as well as share any tips for those looking to get into the industry for themselves.

What is your favorite part of working in the hotel industry?

To be honest there are many things I love about the hotel industry. One thing I love is how each day is different and not every day is the same. For example, some days it is slow at the hotel while other days it’s crazy busy. I also love being able to bounce around and learn all aspects inside the hotel from guest services to F&B and so on. Another thing I love is how much teamwork and collaboration play in day to day tasks. The amazing team I work with is one of many reasons I love working and coming to work everyday!

What is the most challenging thing you face on a daily basis during your shift?

Wow… such a great question! I think the toughest thing I face on a daily basis is very irate, and upset guests that just scream at you for every little thing. I’ve honestly built up a tolerance for this and it really doesn’t bother me too much anymore. These are always tough situations since each time, the circumstances are different, you’re dealing with a different guest and do not know what to expect. One thing I have learned from dealing with countless of these situations is to just let the guest “vent” to you and just listen to everything before you respond. When you respond you want to be calm, professional, respectful and most of all try to solve the problem at hand.

Have you ever worked with anyone you do not get along with? If so, how do you deal with that for a whole shift?

Such a great question. I’ve actually had this happen to me a few times, as a matter of fact I’m currently dealing with this now. Honestly each person is going to be different. Not everyone is going to like you or get along with you. One thing I always do is no matter how much the person may not like me, I always remain polite and respectful at all times especially in front of house areas. I always hate when coworkers belittle you in front of guests. Not only is it awkward for you, it also makes the guest you are helping uncomfortable. I want to make one thing clear, not everyone I’m currently working with is like this at all! We are all very close with one another and act like a family. 

Other things I do is, when a co-worker acts like this, I always keep my composure and treat them as if they were any other co-worker who I do enjoy working with. Why do I do this? Well, the industry is all about teamwork, collaboration and guest service. I like to look at the big picture and remember why we do what we do each day.

What’s one of the funniest moments you had with a coworker?

This is a tough one… there are so many funny moments, it’s so hard to pick the top moment! I think of the funniest moments is when my old Front Desk Manager ran outside while we all were staying over during a blizzard and began making snow angels, throwing snowballs at the window and even tried to make a snowman! YES TRENT I’m talking about you lol!

Do you ever get free food while on shift?

Yes and no. It honestly depends on if we have events going on in the ballrooms. Say there is a wedding going on, if there is any leftover food from cocktail hour or dinner service, then yes we are allowed to grab some. Some days you get a lot of food while others you get slim pickings.

What is the single most important trait you need to have to be in the hotel industry?

PATIENCE! This is one of the, if not the most important trait and skill to have. You are going to be working in tough environments, situations and sometimes dealing with back to back difficult guests.

What are your future goals and dreams you hope to achieve?

Right now in the short term I would love to get into a management role such as a Front Desk Manager. Long term after I finish school, I would love to work my way up to a General Manager and eventually one day own my own hotel.

Hint! Hint! Totally not dropping any hints here bosses! 🙂

If you could go back in time to when you first started, would you change anything?

Yes and no! I’ve definitely come a very long way from when I first started. There are definitely certain situations that I look back on that I wish played out differently, however though, for the most part I really wouldn’t change a thing. I try to keep growing every day I work and move towards my goals.