This past semester at my college I had the amazing opportunity as President of the Hospitality Club to help take the lead in opening our own student run café. It was an absolutely amazing and fun journey which I enjoyed every minute of. I proudly present Java Junction:
What Is Java Junction?
Java Junction was created by a vast team of professors, student leaders (such as myself), college professionals and others. Our goal was to take the vacant space left behind from our colleges old food service company, Canteen, and create a new space where students, professors and the community could all gather, enjoy a nice refreshing beverage and snack. Once our costs are covered, all profits go directly back to the business clubs (Hospitality Club, Business Club, Accounting Club, Legal Club, PBL, etc.), help support scholarships for students, and help support the business department in obtaining resources to further help students succeed.
When students and professors support Java Junction, they are not only supporting the café, they are also helping fellow students. This is where our mission statement For The Students. By The Students was created from. It is the single most important line that helps drive the café and the decisions we make.
Reflections & Reactions:
From the very moment I heard my Professor’s idea to take the old unused café space and turn it into a new café, I was instantly excited and wanted in on it. I will say the entire experience was full of challenges that not only pushed me as a student, it was also very rewarding and well worth the experience. Not only did I gain valuable experience, and grow my skills, I was also able to get college credits while doing so. In order to get credits, us students had to write a brief journal each week about things we learned, insight we gained and reflect on the week.
I remember when we first got approval for the space and the café, there were some interesting discoveries we made. First, the previous operators left the café in a not so clean state and there were many things not up to code. I was honestly surprised by this and shocked with how some of these items went unnoticed and were not addressed promptly. This was good though since I learned certain things I did not know previously.
During week 5 of the experience, the café was in a transition state where we had to deep clean, repair any equipment and update the café so it was up to code and could pass health inspection. It was at this time we didn’t have Ecolab supplies, soap or any basic essentials to clean. I had to “borrow” the Clorox wipes that were in the lobby to clean the café. When I was trying to clean, all I had was cold water and hand soap. I will say it was definitely interesting and reminded me of a challenge I would get as an engineering student where I had limited supplies and had to make something work.
As time moved on, we got our Ecolab supplies, got the necessary updates and FINALLY passed the health inspection. I put such an emphasis on finally since it took us at least 3 or 4 tries to pass.
Progress Photo Gallery:
Grand Opening:
During week 10 of the experience, it was grand opening week and it went very well. It honestly exceeded my expectations of what I thought would happen. Recalling my journal from that week, I wrote the following about the opening:
“This week at Java Junction was both very busy and exciting since it was grand opening week. Prior to the grand opening, there were many steps that had to be completed. First, we had to stock all of our supplies, unpack any foods that were still in storage as well as prepping anything we needed to. After these tasks were done, focus was shifted to completing the POS system set up, setting up all the grand opening décor and getting ready for ribbon cutting. Also this week at Java Junction, I kept up with my marketing and promotional efforts for the café. The designs I created for the loyalty cards for our loyalty program were sent over to the C.R. team for approval, we are in the process of getting a social media account, branded merchandise, QR codes and flyers. (I can’t wait for these items!) Overall all the marketing efforts thus far, and work we have done has paid off tremendously. I can’t wait to keep marketing the cafe and expanding it as it reaches its full potential”.
My Role at Java Junction:
I briefly mentioned this above, however for those who aren’t as familiar with my responsibilities and things I do at college, I want to explain them a little bit more. I currently serve as President of Hospitality Club and sit on the Hospitality & Tourism Management Program Advisory board. As president I am responsible for promoting the club, leading events, assisting professors with club tasks, etc. Being in this role, tied in perfectly with the creation of Java Junction. One of my specialties is marketing and promotion. Let’s take a look at some of the marketing I have done so far for the café:
Lessons Learned:
Mission & vision statements are a must. A vision statement is what goals or what you want to achieve from your business or operation. The Mission statement on the other hand, is a short statement of why an organization exists, what its overall goal is, identifying the goal of its operations: what kind of product or service it provides, its primary customers or market, and its geographical region of operation. These two statements go hand and hand are key elements to creating your business plan, branding and marketing.
Always listen to your guests and customers. They are the lifeline of your business and it is crucial to keep guests and have them coming back. One thing I did for Java, was any time a student or Professor made a suggestion, I made sure I wrote it down in a notebook so that way when we did a food order or sat down to discuss things about the cafe, I could do my best to make their suggestions a reality.
Conduct your research! What do I mean by this? Well, in order to understand your business model or how to operate the best, conduct a survey or collect data on your target market and competitors. Use this data to help yourself out. For our cafe, I sent out a survey to the entire college to get suggestions, input and menu suggestions. This really paid off a lot! I was able to get a lot of helpful points and suggestions that I was able to use to create the cafe.
Have fun and enjoy yourself! Starting your own business takes a lot of time and effort. You have to enjoy what you’re going to be doing and have a passion for it otherwise what’s the point? My advice to anyone starting their own business is to make sure you enjoy it, have passion and are energetic about it. As the owner, it all stems down from you. If you aren’t into it and are just a wet sock (so to speak), your staff will also be.
Don’t be afraid to be creative and innovative.
6. Take every opportunity you get! Don’t be afraid to take an opportunity just because you don’t think you’re qualified or are afraid you won’t get it! I always say go for it! What’s the worst that can happen?
Very big news just came out of the hotel industry recently and I have to admit the news came as a bit of a surprise. Join us today as we discover the headlines, break down the news and give our thoughts on it.
The Big News:
In this very shocking news, Choice Hotels announced it was acquiring Radisson Hotel Group Americas for a sum of $675M. Currently, Choice Hotels has the following brands in its current portfolio prior to this transaction:
The deal, once closed, includes nine brands, 624 hotels and over 68,000 rooms!
For those unfamiliar with the Radisson brand or Radisson Hotel Group (RHG), it emcompasses all franchised, operations and branding of the Radisson Hotels throughout the U.S., Canada, South America as well as the Caribbean. RHG also includes 10 Radisson Blu hotels, 130 Radisson hotels, nine Radisson Individuals, one Park Plaza hotel, four Radisson Red hotels, 453 Country Inn & Suites by Radisson and 17 Park Inn by Radisson hotels, as well as the Radisson Inn & Suites and Radisson Collection brands.
Thoughts & Reactions:
Overall, this is definitely a bold move for Choice Hotels. Earlier in the year a few rumors were going around saying Choice was looking to drop some serious cash to expand into the luxury and higher tiered hotel market. I think one primary reason for doing this merger is smart, is by doing so you can compete with Wyndham Hotels & Resorts. Wyndham, like Choice, has economy brands, extended stay but Choice lacked many things that Wyndham had. Those being luxury brands, upper-mid scale brands and resorts. Can they compete with Wyndham and overall be at the same level or better? Only time can tell.
With this merger to close in 2022, there are still many loose ends and questions left to be answered. Here are some of the top few questions and concerns that come to mind:
With Radisson under Choice Hotels, will standards for Radisson drop? Get better? Or stay the same?
Personally, I’m not sure how this will turn out for Radisson and their nine brands. While I feel like this a good move since they will expand and get more exposure, I feel like with how Choice operates some of their brands, I can’t help but feel standards may slip. Then again, with acquiring nine strong brands and a few luxury brands in the mix, maybe this will make Choice stronger and in turn help them. Only time will tell how this plays out.
Will the Radisson Rewards/Loyalty program be combined with Choice Privileges?
Radisson Rewards is not as well known or as large as Choice Privileges. With that being said, I can definitely see one of two things happening. Choice takes Radisson Rewards and merges it with Choice Privileges to make one cohesive rewards system that is easily utilized across all brands. The other thing I can see is Radisson Rewards stays around and is overhauled and works together with Choice. They would promote both together, be able to transfer points between the two and redeem member only offers for both. While that may seem like a lot of work, I think that makes the most sense. (And we’ll see why with our next question).
With the European operations still under Radisson and not being sold, will this cause confusion and inconsistencies from the American operations?
Anytime you have split operations across the globe, it’s always a challenge logistically keeping supply chains, standards, operations and finances on track. However in this case, this transaction makes it interesting and creates a tough challenge. If Choice makes changes to Radisson, they only have control over the American/North American division. I think there are definitely going to be some tough challenges that both Choice and the European/Asian division of Radisson will need to figure out. I find it very odd how you would sell off half of your brand then keep the other half. It’s just so hard to wrap your head around.
I definitely think this merger took a lot of people by surprise. As mentioned above, we did hear rumors earlier in the year about Choice looking to buy but, those rumors only mentioned purchasing one or two induvial brands not an entire hotel company. I honestly did not expect that either. Regardless I think over the next few months and years, we’ll have to see how this plays out for both sides. What do you think about the Choice Hotels and Radisson Hotel Group merger?
Welcome back to the blog! In our previous Disney post, we discussed the history behind the creativity and innovation Disney was known for. We also discussed the shift away from Disney’s core ideas and the unfortunate move towards greed. In today’s post, we will discussing the highly backlashed Star Wars Galactic Starcruiser Hotel. May the force be with us because we are definitely going to need it.
History
Let’s take it back to the very beginning. In 2017, the Star Wars franchise released Star Wars: Episode VIII – The Last Jedi and there was a lot of buzz regarding the film. It was also around this time Disney was in the process of creating Galaxy’s Edge at both Disneyland and Walt Disney World. With all the buzz, Disney decided to gauge interest in an exclusively Star Wars themed resort. Without surprise, the interest in the project was incredibly high. Shortly, after this the concept for the hotel was born. Let’s take a look at the concept art that first came out.
Concept Art & Announcement
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Anyone Order Some Disappointment?
Obviously concept art is meant to be a proof of concept where the idea is put down on paper and visually created in the form of sketches, renderings, etc. Throughout the stages of creation concept art is of course subject to change. Generally when changes are made, it is usually for a variety of reasons such as financial, construction restrictions, permit issues, or any other factors that affect the operations or guest experience. Usually, what we see is when the concept changes from the art, elements from the original design are still present along with the changes.
What Disney did here was kind of the opposite and it honestly is just a complete downgrade from the concepts. You would think with how Disney is they would under promise during the concept then over deliver in the actual product. In the announcement video fans were promised an “immersive, interactive Star Wars experience” where we are the characters of our own journey in the Star Wars universe. When I first heard this, I was pumped about this project and couldn’t wait to see it. However, that feeling of excitement soon turned to disappointment. Everything shown and promised was either really watered down, not done or just cheaply done.
Now to be fair, we haven’t fully seen the product yet, since it just opened, so it could possibly be better in other areas of the resort we haven’t seen as much of yet. Also with the resort just opening, there may be improvements and expansions being planned that we may not yet know about. But at the same time, it could also go the opposite direction too where the resort is worse in quality and what Disney has shown us really is the best they got. If that’s the case, that is just really sad. Regardless, the Disney community has really been full of activity during this time.
The Disney Community
Generally when Disney announces a new project there is always a split opinion between Disney fans. There is always a group that isn’t in favor, a group very much in favor and then there is the other group of fans that don’t really care either way. This project started out very much like this but as time went on, and more previews were released, fans’ opinions all very much disapproved of the project and began calling Disney out. I mean can you blame them? Let’s take a look at what the community has been saying:
Our Thoughts & Feedback
As a fellow Star Wars fan and theme park fan, I am honestly torn on this project. The Star Wars fan in me is excited behind the idea of the project yet at the same time I am disappointed with the execution of the final product. I do agree with the some of the points the community has brought up:
Promised an immersive, interactive, roleplay type experience. Very watered down version of what we were promised countless times.
Hallways are generic with Star Wars theming.
Rooms while the idea is nice, they are very boxy and pod-like.
Pricing is very high for an average family.
Overall however, I do have to say while Disney did slack big time on this project, I definitely feel like the project is not a total loss. I feel like with some adjustments to price, expansions and improvements, the hotel can be successful.
I definitely agree the promised product isn’t there and the price point does not match the value you get as a guest. I honestly feel like this project was overlooked and really pushed aside since in many areas of the resort shortcuts were made that really hurt the product. For example, the famous welcome video a guest received when they booked a reservation is really poorly done. In one of the YouTube videos linked above, it explores this idea and actually shows how bad it really is. After I watched the video for myself, while it was still floating around, I couldn’t help but agree with the points raised in that video.
I really do think that at some point this project was overhyped by marketing, there was probably some sort of budgeting issue, company restrictions imposed or some other factor that caused the project to really nose dive publicly. I honestly do feel that there is a lot to play here. Was it laziness and lack of motivation from the team? Did Disney handcuff the creativity in the project? Did the company honestly stop caring and wanted to pull out but realized it was too late? All these are very possible. Regardless, as a Star Wars fan I hope to see this project reach its potential and not be an embarrassment. Hopefully the price decreases so I can one day go and experience it for myself.
In both high school and college everyone has their own journey, not one path anyone takes is the same. Some people are faced with challenges and fail while others have an easy time at success. The important thing is not about who you are and if you were successful or not. It’s how you respond to it. If you faced failure, did you simply give up or did you pick yourself up and keep going? If you were successful, are you keeping it going and still working hard or are you letting it get to your head? If you are somewhere in between or in a situation and aren’t sure what to do, it’s okay! In today’s post we will be covering how you can be successful, deal and cope with failure and I will also share my personal story of how I both faced failure and turned it around.
Do Yourself A Favor & Stop Pressuring Yourself!
It seems from the very moment you enter high school as a freshman you are thrown a class book and told to choose what you want to do. There is so much pressure from counselors and teachers that you must choose. Even in college, sometimes there is so much pressure on us to choose a major and we are forced to make a decision quickly.
Are you in high school or college currently and are in this same situation? Let me give you some advice: It’s perfectly okay to not know what you want to do for a career/major. Don’t let anyone pressure you into anything you don’t want. From personal experience, try different things and experience new things. By doing this, you’ll find what you are interested in and what you dislike. Keep doing this until you have that “ah ha” moment.
The Lightbulb Moment A.k.a. The Ah Ah Moment:
So what is this so-called “Ah Ah moment” I’m talking about? As you begin your exploration and try new things, sometimes you get this feeling of excitement and you suddenly realize, said activity, career or major is for you!
Everyone has these moments even if you don’t realize it. For example, I’ll tell you one of my key moments. At the very start of my freshman year in high school, there was such pressure for me to decide what I wanted to do as a career. I was given the class book and saw so many paths and I’ll be honest it was honestly overwhelming. I honestly had zero clue what I wanted to do and wasn’t sure what I was interested in. Originally I was in band ever since elementary school and was pumped to do it in high school. However, the requirements and scheduling conflicted with work and sports. I’ll be honest I was crushed and to be honest kind of lost. Band was a big part of me and I wasn’t sure where I could go from there. So what did I do? Well, like I said above, I opened myself to new things. In the class catalog I saw a class called Engineering & Design. It was this very class that led me down my path towards where I am now, well… sort of.
I should mention, if you haven’t had your “ah ah” moment yet, don’t worry! Your moment is coming. Don’t try to force it. The more you try to force it, the harder of a time you’ll have in the long run. The best advice I could give you is to keep on going and let your moment come to you. Enjoy where life takes you!
Dealing With Failure & How To Cope:
No matter the situation, dealing with failure can be a severe blow to your morale and motivation. For the purposes of our discussion, let’s focus on failure in a learning environment. You can easily take the principles we discuss and apply them anywhere.
Remember nobody likes to fail or wants to fail. If you are currently facing failure or trying to cope with it, let me reassure you everything is going to be alright! Don’t panic, take a deep breath and just relax. I know it’s easier said than done. Trust me I went through a stretch of failure, I get the feeling and know it’s not easy. (More on this later) If you are in a real bind and don’t know what to do, lean on your friends and family as they can really provide some great insight and reassurance. As I mentioned at the start of the post, it’s not how or why you failed that’s important. It’s how you pick yourself up and bounce back. If you just give up and sulk in your failure, you’ll never get anywhere in life. Failure is a part of life.
This reminds me of what a very wise and motivational Professor once told me during class one semester. She went on to explain that failure has such a negative meaning and there is such pressure put on us when we fail. Professor told us to remember the word fail means: First Attempt In Learning. Now, I know this sounds absolutely crazy, but she had a valid point. How else are we supposed to learn and grow if we never encounter failure? Not yet convinced? I don’t blame you, I wasn’t either at first but after looking at real examples of people who encountered failure at first then went on to be crazy successful, I was very convinced. Which brings me to my next point…
Look To Your Role Models:
Think about who you look up to whether it’s a family member, cultural icon, etc. I want you to think about this for a second. Do you think whoever it may be, became successful overnight? Do you think they ever not failed? Do you think they ever gave up? Take Walt Disney for example, once faced bankruptcy, mental health issues, and even labor strikes.
Walt Disney himself once said “It is good to have a failure while you’re young because it teaches you so much. For one thing it makes you aware that such a thing can happen to anybody, and once you’ve lived through the worst, you’re never quite as vulnerable afterward.”
Walt also explained his formula for overcoming failure. “To some people, I am kind of a Merlin who takes lots of crazy chances, but rarely makes mistakes. I’ve made some bad ones, but fortunately, the successes have come along fast enough to cover up the mistakes. When you go to bat as many times as I do, you’re bound to get a good average. That’s why I keep my projects diversified.”
Being Successful & Seizing Your Opportunities:
Everyone loves hitting big and being successful. But how do you become successful? To be honest there really is no correct answer. There is not one correct path or steps you need to take to be successful. Like I said at the start of the post, everyone’s path and circumstances are different. Everyone’s definition of success is not going to be the same because of this. Remember, success is what you make of it. It can be as small as finally getting straight As or as big as landing that dream job you always wanted. No matter your path or the circumstances, you need to be sure to take advantage of your opportunities as well as the tools you have at your disposal. For example, the company I work for currently, is very big on promoting within and teaching. With this, they offer lots of training and opportunities to learn everything I’m interested in and enthusiastic about. If you currently work for a company or employer who does something similar, be sure to jump on any opportunities and take the resources they offer you.
My Stretch Of Failure & How I Turned It Around
Originally, I began studying engineering and had the dream of working for Disney. I had the hope and dream of one day even starting my own park. So what happened? Well first let me say, I am not very good at math. Ever since elementary school, math was always a weak subject of mine. Despite this, I never failed a single math class in school. I always got As or a low B. Flashforward to college and I failed not just one math class, I failed two math classes! For my degree I needed to take Pre-Calc I & II, Calculus I, II, III & V. Yea it’s not as fun as it sounds, especially when math is your weak subject.
Right when I failed my first class, I was devastated and felt like giving up but then I stopped to remember my dream and what I wanted to do. I didn’t want to give up on my dream without a fight. The following semester, I retook the class I failed and not only did I pass with a B, I know the math a whole lot better. The next semester, I moved on to my next math class which was Pre-Calc I and yes you guessed it, I failed horribly. If I remember correctly, my grade was a 40 something. It was really bad! I didn’t fail out of not trying, there were a lot of factors that went into it, online class due Covid being one of them. (When it comes to math, I am a very visual learner. So math is easier for me in person with an instructor in front of me and where I can actually write things on paper).
At this point, not only was I stressed and down on morale, I also was doubting myself. I kept asking myself “What’s the point”, “Why am I doing this” and even “This was all a mistake I should have never done this.” Remember how I said before, it’s not how or why you failed that’s important. It’s how you pick yourself up and bounce back that matters.
I was faced with a very tough choice and it took a lot of thought. Did I no longer want to do engineering? Or Did I want to stick with it? After weeks of thinking and weighing my options, I decided to switch my major to Hospitality for a variety of reasons. First, besides failing math, the math in general was getting to be too much for me and was too stressful. I was only at Pre-Calc 1 and still had to do Pre-Calc 2 as well as Calc 1 – 4. I knew I didn’t want the stress of going through all that.
Second, I was very good at the science part of engineering as that came easier to me. I was very into 3D printing, CNC machines, robotics, etc. I choose rather than have the stress of doing these as a career and taking the fun away, I wanted to keep these as hobbies or interests instead.
Third and most importantly, I didn’t want to give up on my dream of eventually opening my own theme park or resort. Hence where the hospitality comes in. I was always interested in hotels and had a fascination for them. When I got my college courses catalog and saw this as an option, I always planned to have this as a double major down the road.
So did I become successful? Well, Flashforward and here I am closing in on graduating with my Associates degree in Hospitality, working at an amazing hotel company learning lots and doing this blog! So yes, I would say I am successful! Want to know more about my day to day at the hotel? Check out my post What It’s Like Working In A Full Service Hotel.
I hope you all enjoyed today’s post and found it helpful! Until next time!
Welcome to the first ever Disney focused blog post! Back in 2019, I had to write a research paper about a topic I was passionate about and related to my major. For my paper, I decided to spot light the creative history Disney has had, a brief timeline of the parks and the current track record Disney has with its current leadership. While, I don’t consider myself a hardcore fan of Disney or claim to know everything about it, I wanted to share my thoughts and opinions I wrote. After revisiting this after some time, I definitely remember enjoying this paper and am glad I am able to revisit it again. So without further ado, let the magic begin!
*For easier readability, I removed the citations used throughout the paper. Please note not all quotes or facts are directly mine. I will link the sources I did use at the end of the post. Thank you!*
“To all that come to this happy place, welcome. Disneyland is your land. Here age relives fond memories of the past, and here youth may savor the challenge and promise of the future…” (Walter Elias Disney). From the very start, theme parks were created as a place of fun and to escape the craziness of life. Creating a theme park to achieve these goals takes lots of creativity and innovation. Throughout the Walt Disney Company’s existence, creativity and innovation were core principles that Imaginners and leadership followed; however as of today those very same principles seemed to have disappeared and became lost within the profits of the company.
Back in the 1950s, the theme park industry was hurting and almost disappeared forever. When Walter Elias Disney came along, he took the failing American dream of what a theme park was and with hard work and innovative thoughts for the time, created what one knows today as Disneyland. Before Disneyland, Walt was an innovator in the making of cartoons and animation. He created some of the first cartoons in color and in sound. One day while spending time with his family at a local park and sitting on bench, a radical idea hit him. The idea of creating a theme park where adults and children can spend time together in a safe and comfortable environment. Fascinated with this idea, Walt set out with his brother Roy to create his vision. Walt purchased a 160 acre orange grove near Anaheim, California where there was nothing but orange groves and no major highways. The media criticized Walt saying he was crazy and it couldn’t be done. Regardless, Walt, the Imaginners and trades workers got the park finished and opened. Walt took all of his classic, well known characters and created rides using storytelling so that riders could connect to the characters and feel apart of the story.
And So The Magic Began…
Walt didn’t just stop there with Disneyland. Throughout the years, he added to his park creating never before seen technology and elements in rides. To keep the park revelavant and market towards thrill seekers, Dick Nunis, who was the Director of Operations at the time, asked if the Imaginners could come up with something: “‘You’ll get your thrill show attraction. We are going to build a scale model of the Matterhorn and put a bobsled in it’. I had no idea what he was talking about. What Walt ended coming up with was a ride called the Matterhorn Bobsleds. Walt’s concept was having two tracks intertwining each other hidden inside of the mountain along with an opening in the mountain so that the SkyWay could pass through it. The designer of the ride had to learn extra math he never learned in high school just to be able to get the ride designed and its physics designed. The ride set the pace as the first tubular steel track roller coaster in the world. Other innovative ideas such as this came about like the It’s A Small World ride, the Monorail system which was the first ever monorail and Pirates of the Caribbean ride
The Legend Carries On:
While Disneyland was a huge success and in the process of completing these innovative projects, Walt’s health was declining due to lung cancer. When Walt died on December 15, 1966, the Imaginners who worked closely with him were devastated. Imaginners were worried about the future of Disneyland and what would be next since anything they worked on, Walt always gave feedback or worked with them on. Roy Disney took over the company and he and the Imagineers honored Walt by finishing all the projects Walt put forward before he died. Such projects include the Haunted Mansion and what would become Walt Disney World. It took a lot of innovation and creativity to solve the issues of sinkholes, swamp land,no roads and no utilities anywhere near the property. To combat this, the team put in all of its own utilities and roads and designed on ground level a network of tunnels to run all the utilities. The tunnels were also used for Cast Members to get around to the proper lands while in costumes without being seen by park goers. Don Iwerks,former General Manager of the Walt Disney machine shop recalls: “That was a major engineering job. It could run all the water systems, all the electrical systems and all heating systems all under this sort of roof.” The park featured mostly clones of Disneyland rides but also featured new and exciting experiences. One of those being Liberty Square which was themed after colonial America. After the park opened, it was clear all 30,00 acres of land could be further developed and Walt’s ideas would go on.
The Community Of Tomorrow:
Shortly after Walt Disney World opened to the public and became the companies second park to open, Roy Disney died. Imaginners still around from when Walt was alive and current Imaginners feared again what was to become Disney and didn’t know where the company was going next. Don Tatum who was Roy’s prodigy took control of finances while Card Walker who was Walt’s prodigy took control of the parks. The team under the leadership of Walker took Walt’s idea of EPCOT (Experimental Prototype Community of Tomorrow) which would be a futuristic utopian community with radical ideas never thought of or designed before and finally put it forward. Card Walker, the president of the company at the time gave the following statement about the project: “More than a dozen years ago Walt Disney outlined his belief that the critical problems facing the world can and will be solved by creative people who are both dreamers and doers. He called his dream Epcot.” They ultimately gave up on the society since they couldn’t control how people lived their lives and instead took the themes Walt had created and made attractions and themed areas (Pavillons) out of them. For example, Spaceship Earth showed the evolution and futuristic advancements of communications and how it shaped society. The fact that the Imaginners were able to come up with original attractions to orchestrate a specific theme is absolutely amazing.
The Eisner Era & Revival Of Creativity.
Unfortunately, this creativery would be on the brink of collapse due to a battle of management and hostile issues at the corporate level. However when Micheal Eisner and Frank Wells took over the company, they ushered in a new era of creativity. Eisner before taking control of Disney was an executive at Paramount Pictures who helped take the studio on a legendary box office streak. From the very moment they took over, Imaginners feared that the dreaded day came where they would be getting shut down. To their surprise, Esiner loved Imagineering and respected them highly. Esiner loved Imagineering so much that he spent a lot of time there and really connected with the creative minded people he was interacting with on a daily basis.
Throughout his time leading the company, Esiner took on many ambitious and creative projects. The first of these projects was a Disneyland park in Paris. Unlike the creation of Disneyland in Japan, which was an exact clone, the Disneyland being built in Paris, while still having the same rides, was visually and creatively different and unique. Disneyland Paris’s tomorrow land for example had a more steam punk look to it rather than the traditional futuristic space theme to it. Not only was the theming different the technology behind some of the rides was different as well. Unlike the other versions of Space Mountain that started with a lift hill followed by a drop, this version used a catapult launch system created entirely by the Imagineers. It was the first inclined catapult launch system ever built in the world. This system added a whole new excitement to the classic attraction while keeping to the original concept.
Another creative project that followed suite was a chain of complexes called DisneyQuest. The idea was instead of having to spending millions of dollars on creating a park in which would be profitable in 11 years, build a complex that would be profitable within a few years. DisneyQuest was a 5 story windowless building featuring multiple attractions, games and new technologies in order to give the Disney experience without having to travel all the way to CA or FL. Despite closing in 2015 and not achieving the plans for 30 regional locations, the concept and creativity with the complex where pretty amazing since it was something never really done before and was just emerging.
Cooperate Greed… Goodbye Creativity!
Unfortunately, this creative resurgence would not last and would soon come crashing down. Starting around 1994, Disney began once again cutting costs and corners. Tom Morris, a former Imagineering Creative Executive, recalls: “…There was a time where we were encouraged to forget who we were. We’re no longer gonna be a castle park company. We are entertainment, retail, dining, and real estate development and other things.” The most obvious examples of this was seen in the creation of MGM Studios in Paris and Disney’s California Adventure which would be the 2nd gated park in CA. DCA broke the formula to how Disney created parks since there was no natural divider keeping the park immersed in the theming and rides, there were fewer themed lands and fewer attractions. Kevin Rafferty, an Imaginnering Executive, reflects: “Much to our chagrin, it didn’t adhere to our fundamental design principles of theme park design”. Disney moved away from their core principles and with MGM Studios Paris and DCA focused on making one day park experiences to complete the main parks. When a legendary Imaginner John Hench was asked to complement on the creation of DCA he stated “I preferred the old parking lot” While some may argue in order to be innovative, traditions and formulas must be strayed away from, by Disney doing so they were not innovative as in some cases. Instead, Disney only broke their formulas to cut corners and try to get the Disney experience out there poorly executed.
The Iger Era… Not Much Better?
Sadly, this creative slump and decline of innovation only carried on under Eisner’s leadership and Disney suffered. One of Disney’s major partners throughout the years, Pixar, ended their partnership with Disney. To add to the companies suffering, Roy E Disney, Walt’s nephew, resigned from the board of directors and sought to drive Einser out of leadership. Bob Iger took control of the company after Eisner stepped down as CEO of the company. What was thought to be a new start only continued the downward spiral of lack of creativity and innovation.
While Iger tried to focus on trying to get core principal’s back, he only failed and is losing the core principles even more. A common example that is clearly seen in the present day of Disney is the overuse of IPs (Disney characters or property) on rides and attractions. For example, instead of creating new rides with new characters and experiences, the same characters that have been used already are used again. Another issue connected with this is the recycling an old ride and slapping a new IP on to it. If one takes a look at Pixar Pier in DCA, all it essentially is, is the old Paradise Pier rides with new characters and color schemes. While it can be argued, the conversion of Pixar Pier was innovative and creative since it used new characters and brought new concepts to that specific area to DCA to make it feel more like Disney, all Disney did was recycle the land and just re-theme it which is not very creative. For example, the old roller coaster California Screamin’ was converted into Incredicoaster with little changes done to it. All that was done to this ride was, tunnels where installed on the tops of the drops on the tracks and the ride was repainted to fit the theme for the Incredibles. Re-theming an entire land by just repainting it and slapping new names on rides is not creative or innovative especially with a company that has such a rich history with these two core ideas.
To conclude, Walter Elias Disney created Disneyland out of a vision where adults and children can spend time together in a safe and comfortable environment. To make his dream a reality he used radical, outside of the box ideas to make it happen. Walt’s vision only expanded into what Disney has become today. However, the core ideas Disney was founded on and stood by for decades have disappeared and became lost within the profits of the company. One can only hope the company gets a new leader who stops caring about profits and returns to the core principles that founded and shaped this company. Whether it’s myself who one day works for this company making creative decisions or another Disney legend, one can only hope for the future.
Reflecting Back On My Opinions Two Years Later:
After reading the paper through again after two years, I think a majority of the observations I made where true and are still occurring today sadly. I think it is a shame that Disney keeps putting money and greed over creativity, fun and their founding principles. To be fair, I see why Disney has to do this being they build new attractions and lands that cost millions of dollars, host fireworks daily along with all the expenses. I get it adds up and they need to worry about the bottom line, but I think you still need to keep a fine balance between your finances and core ideas. Could you imagine how different and maybe even better Disney would have been right now if they didn’t always chase money and be greedy? I truly think they would be way better off. Putting finances aside for a second, we could even argue that Disney leadership possibly even doesn’t care at all anymore? WDW is crumbling (cough cough Monorails) and needs updates to it’s infrastructure and some of it’s older rides and EPCOT is just a mess.
“IP-COT”
I mean we have ECPOT which has was a very innovative and special park and now is basically a dead park and a former shell of itself. Yes, we are seeing progress but think about how long it took Disney to actually put time into this park. And yet again we are seeing Disney resort to overusing IPs especially in ECPOT. Some of the attractions make sense since they do fit the overall theme and idea of ECPOT but others you can’t help but ask yourself why. For example the monstrosity of an attraction, Guardians of the Galaxy: Cosmic Rewind is terrible. Did they even try with that show building? I mean come on… You could have done better than that. Okay genius so you slapped green paint on it to try to hide it but what about the rest of the building? Such an eyesore especially from the parking lot. To be fair, we haven’t actually seen much footage or the ride experience yet and I’m not trying to bash it to hard. I am simply just using this ride specify as an example.
It seems like all Disney is going is slapping IPs in empty spaces to fill up the park as quick as possible. What happened to the original idea of ECPOT with original attractions? Think about it, with the technology Disney has, the money they have and other resources available to them imagine if they did remake and update EPCOT. I think the ECPOT we would get would 100% look like the early concept art we saw. There are so many examples more examples I could use to illustrate my points however, I choose EPCOT since I know the most about this park.
Final Thoughts
Overall, I think if you look hard enough, we can see there is being progress made with creativity and innovativeness but I still think it’s too far berried under cooperate greed and cooperate politics. I think with all the new technology and tools that are out there now, it will be fun to see what comes from it. I really enjoyed writing this piece and be able to revisit this paper I wrote was fun to do. In the future, I hope to do more Disney content whether its reviews, reflections like this one or news. I hope you enjoyed!
Ever wonder what it’s like to work in a full service hotel for a day? You’re in luck today! Today, I will be taking you inside a day in my shoes as a front desk agent at a full service hotel. Just a quick note I want to mention, not every hotel is the exact same or runs the same since each property is unique or has different standards. For example, if you work in a select service hotel (a hotel with no ballrooms and select amenities) or a full service hotel (a hotel with ballrooms ,restaurants and expanded amenities), it will change your work environment. I hope you all enjoy it and if you have any questions or comments, feel free to post them down below!
America’s Best Value Under The Sun
Before I take you through my day to day, let’s explore the property I work at and essentially consider a second home. So prior to being a Days Hotel, the property opened as a Holiday Inn in 1974. In 2016 the property was renovated and converted into a Days Hotel. The hotel currently has two ballrooms, a restaurant, indoor pool, fitness center, outdoor patio area. There are a total of 173 rooms in the hotel which makes us the largest hotel in town.
You may be asking yourself, what’s a Days Hotel? Days Hotel is the same brand as Days Inn. The reason for using the word Hotel instead of Inn is due to the fact of how many rooms we have and also the fact we are a full service hotel. I’ll be honest, I was just as confused too when I first started but when you think about it, it does make perfect sense.
I know the Days Inn brand does not have the best image to it. You may think of a rundown or poorly kept location on the side of the interstate. Well… you wouldn’t be wrong there about the brand since a lot of locations are like that. However, not every location is like that. Take mine for example, our property is one of the best Days just simply for how well it is run and how well it is maintained. In a future article, we’ll cover this topic more.
Holiday Inn vs Days Hotel Before & After Photos:
It’s amazing how hard it was to find these photos. I really had to dig for them in the archives but I found them. It was totally amazing to see how the hotel has changed from since I was to a kid to now working there. I remember attending a wedding here as a kid and looking back at these photos and comparing them to what I see daily is just crazy and brings back some memories.
Before taking you through a day in my shoes, I just want to quickly point a few things out and explain a few of the changes made to the building. One of the maybe not so clear things is the changes to the Coral Ballroom and restaurant area. Originally as seen below in the 3rd set of photos, the ballroom was a lot smaller than it was now. When the building was renovated, a part of the restaurant was demolished to create the bigger ballroom you see in the after photo. The restaurant is still there today but is smaller than it once was. Of course by doing this that whole dining room was redone. If I am being honest, I sort of like the original restaurant layout and ballroom design better. (If any of my bosses are reading those please don’t fire me lol). However when I think about it, I see why and it makes sense to increase the size of the ballroom so we can host two events at the same time. (Which is what currently happens here a lot of times on weekends).
The only other thing I want to point out that was a major change is the removal of the saunas and hot tub in the pool area. Sadly, I couldn’t find any photos of these amenities as many of these older photos are disappearing. I am very happy to recover these photos and keep the history of the hotel alive. As I work day to day and roam the halls, I can definitely still see touches of Holiday Inn and design elements of from the past still preserved. For example, we still have in the storage area some original Holiday Inn posters with the old school Holiday Inn logo. If my bosses are reading this, DON’T EVEN THINK ABOUT THROWING THOSE OUT!
Just Another “Typical” Day
First, let me begin by saying there is no such thing as “just another day” for me at my hotel. My surroundings are always changing from having 2 weddings in house to having a full house during a busy holiday weekend. Depending on what is going on in the hotel on a particular day, it all shapes how my day will be. Like, I just mentioned having weddings. If I have no weddings, then I can expect for the most part a slower day depending on the time of year. On the flip side, if I have two weddings going on at the same time, I can expect a busier day and know to be prepared for it. Despite having events or not, busy or slow, I still make sure to do the best job I know I can do and am expected to do.
The Daily Grind
Typically, I begin my day at 3pm and will wrap up my day around 11pm. When I first come in, I meet up with my team and get filled in on everything that is going on and what happened in the morning. After that, I head around to the desk where all the action happens. I typically check my arrivals, my availability and prepare accordingly. Depending on the day, I can get anywhere from 10 arrivals, if it is slow, to over 100 if it is busy. Of course one of my main jobs is to check guests in and out, serve my guests and assist them with whatever they may need.
Sometimes if there are banquets going on, I will jump in the back and help out as needed. Typically, I only can do that if there is another front desk agent working with me and if it’s not overly busy at the desk. I’m very big on being a team player and helping out where I can. For example, if I go into housekeeping to get more towels, if I see the dryers are done and finished, I’ll take the extra few minutes and empty them for the housekeepers so that it is less work for them.
Anything Can Happen…
Remember how I said how no day is ever the exact same? With the fact, anything can happen anytime and anywhere in the hotel, it makes each day different and sometimes challenging. On some days you will have a busy shift but it is quiet where nothing happens and there are other days you have a mix of both. From having emergency situations to dealing with crazy people, anything can happen. Sometimes you even have things happen that you have never seen before and you can’t believe it. Believe me, I have plenty of stories to tell and some I still can’t believe even after some time. For example one of my most recent stories includes a guest screaming at a bush outside and having a solid one on one argument with the bush. I think the bush one though… cause after a while the guest gave up. It’s things like this that make the job interesting and play a part in the idea that not everyday is the same. I can honestly, sit and write about all my crazy stories for hours. If you want to hear some of those stories go check out our Top 10 Craziest Stories as Told By Front Desk Agents blog post.
Advantages of Working Full Service:
At this point, you may be thinking why would I want to work in a full service hotel, it seems like a lot of work. I’ll be totally honest, some days are very challenging and you’re running around like crazy while other days it is a lot slower paced. One reason I love full service is for this very reason the fact there is that balance of slow days and busy days. So you’ll never just be dead slow or insanely busy all the time. I tend to notice this more on weekends where Fridays and Saturdays are insane followed by a relaxed Sunday to end off the week.
Another reason I love full service is the fact of the people you meet during your typical shift from the events going on or the large groups coming in. Sometimes you meet the coolest people from these groups and you suddenly find yourself talking with them as if you knew them for a long time. I think the best example of this that sticks out to me is the time this gentleman came up to me and told me he was inside my hotel when it was being built during the late 1970s. He told me this story of how the police department used the half built building for police drills and training. If that wasn’t cool enough, he took out his wallet and showed me pictures of the hotel during construction and of the drills. Even months later, I still put this at the top of my list as one of the coolest interactions I had.
Sunset At The Days
As the day fades into the night and it turns 11, my shift officially comes to an end. Before I leave for the night, I do any paperwork or reports I need to do, count the drawers again and finally I hand off the night to the night auditor. Typically, I fill them in on what happened all throughout the day, things they need to know and anything that needs to be passed on to the morning crew. Lastly before I clock out I make sure the cabinet with all the towels and extra linens is stocked for the night so it makes the night crew’s job easier. After all that is finished, I head out for the night and wait to do it all again the next day.
And that is a day in my life! Thank you all for enjoying this blog!
Welcome to a day in the life of a Front Desk Agent. I (Hyrax) recently started this job back in September of this year, just before the rush of the holidays. My main job is to check in guests at the lodge, cabins and our campground every day. My work shift is from 3 pm to 11 pm, which overlaps sometimes with Reservations and Managers shifts. I am going to explain how things work from day to day without giving out too much information. So, let my day begin!
The 3 P.M. Grind
I start by arriving at work and parking on our 2nd level of covered parking at the front. I must walk to the 2nd floor of our lodge where our punch clock is located. There, I scan my temperature and my thumbprint to clock in. Once I am clocked in, I walk back down to the Front Desk Reception on the 1st floor. The first major task is to count my drawer, including the number of Park Passes and Annual Park Passes. The next task is to check on our Red Book to make sure there is nothing major to note from previous shifts. I also must check our Whiteboard, which stores our Occupancy numbers as well as our Groups in House and Major notes to know. The last thing I must check is what we call our BEO book, which is a black binder full of the group information and things that will happen at the lodge.
Checking In?
Checking in process starts officially at 4 pm, but guests are told that they always come in early to check. Please understand that we can’t promise early check-ins, keep in mind how hard the Housekeeping staff are at the moment. Even our Tavern and Restaurant is dealing with a major staff shortage due to COVID pandemic right now. I ask all guests to be patient and kind to the front desk workers. We are only able to do so much within our powers to make your stay enjoyable. In order for a guest to check in, I ask for a form of ID and a form of payment to be provided. We must match the information provided to us in the system with the information on the ID. As I check the guest in, I make the keys for their room or cabin using our Key Card system. I also ask the guests to sign three main papers: the sign-in sheet, a bear warning sheet, and the authorization or charge for remaining (if any) balance.
Wait… Did You Just Say Bears? Like The Animal?
Yes… I said bears. The lodge is part of a state park located in the mountains, so bears are active. We warn the guests that the bears are actually quite timid creatures and scare easily with any noise. The bear sheet states the rules for campfires and warns of not leaving food or trash out for the bears. After they sign all papers, we present the guests with a Thank You letter, their keys to the room or cabin, and a Park Pass. It is required that all vehicles must have an official State Park Pass located in their rearview mirror with date facing towards the windshield. If a guest is part of the Annual Park Pass, we do refund the guest part of the lodging fees collected upon check in.
The Lodge vs Campground
The main difference between our Lodge and Campground area is the lodging fee that is included. Campgrounds are not charged a lodging fee and have to pay extra for Park Passes if necessary. Campground must also pay the full remaining balance upon check in compared to the Lodge and Cabins which don’t get officially charged until the day of departure. Check In time for the campground is at 1 pm instead of the 4 pm for the lodge and cabins. Guests that are camping can check in either at the Visitor Center at the Campground or at the Lodge (especially if after hours).
My Typical Shift
During my shift, I usually answer the phones if I am not busy. My tasks can range from checking on reservations to making a reservation. If I am busy and alone, I usually try to answer the phone as quickly as I can. As the shift continues, I also must keep track of supplies at the front desk market. I can sell any snacks, forgotten items, and drinks at the front desk. We also sell firewood at the front for anyone to use at the firepits. Yes, we have fire pits around the state park that guests are allowed to use. However, fires are allowed only till 9 pm as quiet hours start at 10 pm.
Sometimes I am able to get a 30 minute break to eat my dinner, but at times I may have to eat at the front desk. When I am alone, it is a rule that states I can not leave the front desk unmanned. Even if I have to go to the restroom quickly, I must put a sign out and lock the doors. Finally, after a long day of working, I must start getting ready to leave for home. During my closing chores, I must print out paperwork necessary for my night audit person. I also must again count my drawer and drop any money over. Once my night auditor comes in and signs off for my paperwork, I am able to head back up to clock out and head home for the night.
And that is a day in my life! It is chaotic but very much enjoyable and relaxing. I put my trust in my fellow staff members to keep all the guests happy and enjoy their stays. Our staff at the front are all laid back and enjoy their job. Thank you all for enjoying this blog!
Welcome to Touristician, in today’s first ever post we will talk about who we are, the topics in which we will cover and finally, we will meet our team. So without further ado, let’s get started!
Tourisitican’s primary focus is on the Hospitality industry which encompasses hotels, restaurants, theme parks, travel & more!
Our blog will specifically focus on stories from our very own writers’ experiences in the industry, hotel reviews, hotel history, industry news, theme parks & more! We have so much planned we can’t even fit it in a single post or sentence!
Some of our topics are separated into categories and might be referred to as a series on the blog. Here are some examples of our series we have:
Touristician Reviews – Ever wonder if a hotel, theme park or attraction is really as good as they claim they are? Now you don’t have to! Our team of writers has got you covered.
The Vault Collection – Immerse your self in the past and revisit an era of Nostalgia where innovators and industry pioneers forever change the industry.
Area 51 Food – Unleash your inner Gordon Ramsey as you see some of the worst and most disgusting food ever from cafeterias and beyond.
And now let’s take a look at the voices behind Touristician and hear their stories;
Founder & Lead Writer – Blake
Hi, my name is Blake! I am currently studying Hospitality & Tourism Management in college. I am currently a Front Desk Agent and have been working in the industry for a little over half a year now. I’m excited to share my personal experiences so far with you all. Hope you all enjoy Touristician!
Co-Lead Writer – Hyrax
Hi! I am HyraxNixus, but you can call me Hyrax. I am currently a Front Desk Receptionist and have been working in the hospitality business for 3 years now.
Writer & Theme Park Enthusiast – Peter
Hi, I’m Peter but you can call me Silent as well. I’m a college student studying electrical, mechanical and construction engineering to make roller coasters down the line. So happy to bring my creativity and educate as well as learn more about theme parks. When I’m not fanboying over giga coaster and paying attention to B&M every move, you can see me playing on the volleyball team or working with kids. Hope to see you around!
We hope you all enjoyed our very first post where we introduced ourselves, discussed the topics in which we will cover and finally, meet our team. Be sure to follow us on our social medias for updates, previews & more!
*Please note we are not full time writers and we will release content as it is ready rather than a flood of content that is subpar. We will try our best to release at least one to two posts per week*
Touristician 