Tag: Travel

Revisiting My WORST Hotel Experience Ever

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Welcome back to Touristician and the first ever Touristician Review! Back in 2018 while on a summer vacation, I stopped in one of my favorite areas of Pennsylvania, Lancaster. Coming from Ohio to PA, I needed a place to stay the night since driving home was not feasible plus I had things I wanted to do the next day in PA before leaving the state. I stayed at hotels before and never have I ever had a bad experience like this one. Finally after all these years, I will be revisiting this experience to give it a proper rating. Before we get started let’s go over the rating system: 

I will be rating the hotel on a total scale of one to five on the following categories; 

customer service, rooms, amenities and finally, cleanliness/upkeep. After rating the hotel in each category, I will then rate my overall experience then give my final thoughts.  

So without further ado, let’s dive into today’s review!

Days Inn by Wyndham Lancaster PA Dutch Country

Customer Service – 0/5

For the purposes of privacy, no specific names of staff are mentioned down below.

Initially when first entering the very dated and dingy lobby, there was no front desk agent present or staff at all for that matter. I stood in the lobby for five minutes with my belongings after a long day on the road. Finally the front desk agent came around behind the desk, and they seemed a bit annoyed that I was “interrupting them”. They couldn’t even be bothered to apologize for the wait or be friendly.  I’m sorry, but if you’re a front desk agent that is your job and you have no right to get annoyed at a guest for wanting to check in or for needing assistance. If they truly felt this way, they are in the wrong business.

When I came back to the desk, after having problems with my room, literally nothing was done about it. The front desk agent had the nerve to say to me “Well, sir, any room I give you is going to be exactly like that so there is nothing I can really do for you.” Again, they seemed annoyed that they were being bothered again. They did not take ownership of the problems or even once apologize. They didn’t even offer me anything! It was at this point that I immediately checked out, called and had to fight for a refund and went to a Holiday Inn Express near by. In a future post, I will be reviewing that amazing Holiday Inn Express location.

Looking back and now as a Front Desk Agent myself who works for this brand, that is not acceptable by any means. I think this is one of the biggest problems with this brand is sometimes the hotels are just utter dumps that are poorly run and poorly managed. With these things unfortunately comes employees who also don’t care. I honestly don’t think this particular location was poorly run or managed based on other locations out there. I think overall they were heading the right direction but need to correct their problems to run smoother. You can tell the rooms were cleaned but there was no system to check or inspect the rooms therefore causing rooms to have cleanliness issues that should have been spotted. Speaking of rooms, let’s take a look at the rooms.

Rooms – 0/5

At this particular hotel they offered rooms with two queen beds, rooms with one king and suite rooms. From the pictures it looks like a decent, nice and affordable place to stop for the night. Unfortunately, the rooms had many issues from cleanliness to maintenance issues.  

Starting off with the bathroom, which honestly for the disgusting room I had, was the cleanest spot of the room. Upon entering the bathroom, it looked like a 1990s McDonalds dining room, which honestly I could care less about except for the fact in some spots wallpaper was peeling off the walls, there was rust, dirt and hairs in the grout of the tiles. Obviously since I left, I didn’t utilize the shower despite it looking ‘clean’, I honestly didn’t trust it. Everything I touched in the bathroom was sticky and if I recall correctly, I believe the floors also felt this way. Despite all these issues, they at least got some of the basics right, clean towels, fresh toiletry items and a clean sink. Other than that, everything else like I mentioned was either subpar, dirty or was not upkept well. 

Now onto the living space and sleeping area of the room, which is where the wheels truly fall off. The beds from the outside appear clean; however, once you peel the comforter off, you’re greeted with hairs, crumbs and lint all under the blankets. I honestly didn’t look at any of the pillows since I don’t usually use hotel pillows since I don’t sleep with hotel pillows. Much like the bathroom, all the furniture was sticky as was the floor too. The furniture was so bad that I had to place towels on the table I had my bags on. I think one of the most disgusting things in the room was the phone by far crushed up, and caked up layers of hairs, crumbs all over the phone and in every corner.

Amenities – 1/5

During my stay, I did not utilize many of the on property amenities since I immediately checked out. However, I did want to give my initial thoughts and feedback on what I saw at the hotel. The breakfast area was subpar and poorly executed. The entire area looked very neglected and thrown together. Seems like all this location offered was stale bagels, and old cereal in questionable looking containers. As I was putting together this post, I noticed the photo of the breakfast area looked nothing like what it did when I stayed. Makes me wonder if they finally got their acts together and improved it? 

As far as the fitness center, I really did not take a look at it during my short time at the hotel. However, I do want to give my thoughts on this as well. As with the breakfast area, this fitness area shouldn’t even be called a fitness center at all. Shame on them for even attempting to call that a fitness center. If we look at the top picture this is what they are trying to pass off as their fitness center while the bottom photo is the fitness center that is actually there. You can not throw two exercise machines and weight rack in a tiny room that’s smaller than a guest room bathroom. UNACCEPTABLE!

The Reviews Don’t Lie:

For the purposes of privacy, no specific names of guests are mentioned down below.

Ouch… Looking at the ratings summary the hotel is rated a 2.9 (Fair) with a 3/5 star rating. About 60% percent of guests found safety was an major issue, 59% said cleanliness was a issue and finally the biggest percentage of them all, 83% of guests said the bathroom in their rooms was an issue. If we dive into some reviews, we see all these issues and them some:

Just as bad as the reviews are the responses from the owner. Does this owner even have a clue what the heck they are doing? For example, in the review where it mentions bed bugs, the owner has the nerve to respond by saying “The room was thoroughly inspected and no bugs were found and also the room was rented out, with no further complaints. I want to assure you that we are thoroughly investigating this claim…” TIMEOUT! This owner has the audacity to say this guest’s complaint is only a claim?!? If more than one guest is complaining review after review, clearly this isn’t a claim. The fact the owner also says the room was rented out with no further complaints is pretty much saying to this guest that they don’t know what they are talking about. If this owner responds to reviews like this then doesn’t take the proper time to take care of issues like this one then just flip the room over and resell it is unacceptable.

Here’s yet another example of this owner calling a guest out saying that their complaints are only claims. “I want to assure you that we are thoroughly investigating this claim and that although we have not found any evidence of a bug infestation, we are taking the necessary precautions to ensure that nothing is missed. We respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. We take this business very seriously and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest had a comfortable stay.” Okay buddy… we don’t need a whole essay here. Stop saying what guests are saying are just claims. We don’t need a essay explaining how or what you do to “address” the problem. I love how this owner thinks by writing this, they will win over future guests by showing the procedure they do. Guess what… guests do not care about your long winded response. You should be ashamed of yourself and your embarrassment of a hotel. This owner needs to be sent back to hospitality school to relearn the basics.

Final Thoughts:

Overall this hotel is in rough shape from cleanliness issues, lack of maintenance, staff problems, poor management and finally poor ownership. This definitely was one of the worst hotel experiences I had so much so it almost ruined the vacation I was on. As I was writing this, to see the hotel has not improved at all and only has gotten worse is very sad. It’s Days Inn locations that give the brand a poor image and reflect poorly on Wyndham. This hotel is in such a perfect location if they only got their acts together there is no reason they could be making bank and achieve higher ratings.

In a future post, I will be reviewing the Holiday Inn Express location that saved my vacation and helped give me my love for hotels. I hope you enjoyed today’s post. What do you think of this hotel? Have you ever had a bad hotel experience? Share your story down in the comments below!

Reviewing The Great Smoky Mountain Polar Express

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Author: HyraxNixus

Welcome back to our Blog! Today, I will be reviewing my experience upon the Great Smokey Mountains Railroad Polar Express Train Ride! In this review, I will go over the history behind the Polar Express, the Great Smoky Mountain Railroad, and my ratings of the experience. So grab your tickets, a cup of hot chocolate, and relax. All Aboard the Polar Express!

History of The Polar Express

The Polar Express is a children’s book written and illustrated by Chris Van Allsburg. It was published by Houghton Mills in 1985. The book would go on to become considered a classic Christmas story for young Children, alongside Dr. Seuss’s How The Grinch Stole Christmas. The book received great praise for its detailed illustrations and calm, relaxing storyline. Van Allsburg won the annual Caldecott Medal for his work on the book. If you have never read the story, I highly suggest you do so. To avoid any spoilers, I am going to avoid telling you the plot. That is a journey you will have to take yourself.  

By 1989, The Polar Express would sell over 1 million copies and make the best-seller list four years in a row. It earned the “Teachers’ Top 100 Books for Children” vote in 2007 and “Top 100 Picture Books” in a 2012 poll. In 2004, Castle Rock Entertainment would produce a computer- animated Christmas musical fantasy film by the same name. Directed by Robert Zemeckis, the movie would go on to release on November 10th 2004 and grossed $286 million worldwide in ticket sales. Shortly after the movie release, a video game was released purely based off the movie during the same year. The train model company of Lionel would start releasing model trains of the Polar Express due to its popularity. The movie would also inspire train rides to pop up all over the United States, Canada, and the UK! Even some theme parks would include a Polar Express experience during their holiday season. The Polar Express would be nominated for 3 Academy Awards, A Golden Globe Award, and Visual Effects Society Award. They would win the Grammy for ‘Best Song Written for a Motion Picture, Television or Other Visual Media’ in 2006.

The Great Smoky Mountains Railroad

The Great Smoky Mountains Railroad (or GSMR) is a freight and heritage railroad located in Bryson City, North Carolina. As of 1999, they are operated by American Heritage Railways, Inc.  Today, the railroad has excursions along the former Southern Railway branch between Bryson City and Dillsboro. As of right now, the GSMR has two steam locomotives (with one currently operational) and soon-to-be seven diesel locomotives. The GSMR owns 53 miles ( or 85 kilometers) of the Murphy Branch that used to be part of the Southern Railway that went from Dillsboro, North Carolina to Andrews, North Carolina. The line was completed in Dillsboro in 1883 and reached Andrews in 1890. GSMR would start operations in 1988 via lease from NCDOT (or North Carolina Department of Transportation). The GSMR route uses a route which passes through ‘fertile valleys, a tunnel and across river gorges’ in the Great Smoky Mountains of Western North Carolina. In December 1999, GSMR was sold to American Heritage Railways and debuted as Great Smoky Mountains Railroad. In addition to running tourist excursions year-round, GSMR has also moved freight via interchange with the Blue Ridge Southern Railroad in Sylva. GSMR runs nearly 1,000 excursions each year! In 2004, GSMR debuted its Polar Express train ride, based on the newly released movie and licensed through Warner Bros. The ride has annually been a major economic boost for the railroad and town of Bryson City. In 2019 alone, GSMR broke all attendance records with over 91,000 people riding the Polar Express excursion alone. In 2008, as a result of recession, GSMR closed their Dillsboro Depot and focused solely on the Bryson City operations. Bryson City would become the new hometown for the railroad with the move of the Administration Offices, though excursions were still running between Dillsboro and Bryson City. Due to COVID outbreak in 2020, GSMR had to suspend operations for a short 3 months before re-opening in June 2020. GSMR also owns and operates the Smoky Mountain Trains Museum located adjacent to the Bryson City depot. The museum features a collection of over 7,000 Lionel model engines, cars  and accessories!

The Polar Express Experience

  • Tickets And Sales: Rating – N/A

Our Tickets were pre-ordered by my grandparents as part of our Christmas present. According to the website: Prices range for $43 to $93 per person depending on which class car you book. We had received the Crown class tickets, which is the 2nd cheapest above Coach class. Upon arrival, there were signs stating that GSMR required all passengers to wear masks to prevent any outbreaks. GSMR only allows one person per family to claim pre-ordered tickets located in a tent set up by the depot. You will receive your seat ticket and a golden ticket, just like you see in the film. Depending on your boarding time, they tell you to arrive 15-30 minutes ahead of scheduled time. During this time, you are free to explore Bryson City. Once it is time, you are told to stand in a numbered station, going from 1 (by the train depot) to at most 7 or 8 possibly. During the wait for the train, the GSMR would pump music via speakers and use programmed lights to get you into the holiday spirit and keep your mind off the cold. Once the train is close, the staff ask you to stay behind a safety line before asking you to have your tickets ready and present. When the train has stopped and the last ride is fully off, they will allow boarding to start.

  • Boarding & Unboarding: Rating – 3 out of 5

Okay, major gripe here. I don’t have a major fear of tight spaces or anything. However, the space between the bathroom and the wall going into the actual train cart is quite a squeeze. You can imagine how you can form a slight fear of claustrophobia with everyone piling in at the same time. Also, taking into consideration the COVID situation at the moment, I feel that they could have done the boarding a bit more smoothly and controlled.  Once seated and all were aboard, the train started its journey.

Coming back to the station, I wish they would have done better with the unboarding situation. The major letdown is the tight squeeze to the exit with the huge crowd heading out. Again, a major case of claustrophobia waiting to happen. 

  • The Journey To North Pole: Rating – 5 out of 5

What is there to say on this? If you ever watch or have read the book, you can feel the spirit of the Polar Express during the whole journey. You are first introduced to your server which would have a holiday themed name (for example: Ours was named Mistletoe!). After everyone shouts their name to be introduced, a small clip from the movie would start going over the intercom and speakers. This would be the “Hot Chocolate” scene , which would be introducing the delicious hot chocolate presented to you by your server. (https://www.youtube.com/watch?v=KPWYu94mzhE&feature=emb_logo)

As well as the Hot Chocolate, which is served in a small souvenir coffee cup, you are served some cookies wrapped in a plastic bag. This cookie is about the size of your palm , probably a bit smaller but I swear it is big! I believe the cookie to be a sugar cookie or something that was dusted with cinnamon possibly. Out of my family, I would be the only one who would finish the cookie.  The journey would continue forward and include cute tidbits from the movie (for example, the “Hey, you forgot your ticket” scene after the Conductors punch the tickets or the howling of the wolves as you pass over the bridge). I do need to warn that a portion of the journey will be during a time where the lights would ‘shut off due to the cold’ as we got closer to the North Pole section of the ride.  The major part of the trip to the North Pole area would be taken up by the reading of the Polar Express book, so make sure to bring your own with you! 

  • The North Pole – Rating: 5 out of 5

As you approach the North Pole, you would pass through a wall of ice and enter a small town all decked out as the North Pole. The server will give you a small tour of the town, showing you the houses of the characters from the North Pole and a few points of interest. As you go along, you pass the Town Center where Santa is atop his sleigh waving at the kids. Do note that during this time, the train will stop and pick up Santa before continuing on its journey backwards. (Oh… did I forget to mention that the train travels backwards for the journey to the North Pole, then forward back to Bryson City). The train will suddenly come to another pause where there seems to be caribou blocking the passage back. The train would switch gears and start pulling you forward once more. You may notice (if you were not in the front cars that is) that Santa is no longer on his sleigh. The server will go into a panic and run off to look for Santa.  The server would come back in a short while and ask everyone if they were on the nice list. If you are on the naughty list, you get called out and told that to get on the Nice List you must do something. (I guess this can depend on the ride and person, but those naughty in our car had to do the chicken dance). WIth everyone now on the nice list and the kids chanting “Santa”, the jolly man walks in to be greeted with loud cheers.  Santa will pass out bells to the kids, with some helpers handing out more bells to others.

  • The Journey Back To Bryson City- Rating : 4 out of 5

The journey back to Bryson City would continue after Santa’s visit. The server would have you guys play with your bells and sing some Christmas songs. They also like to tell jokes and will sometimes ask for people to share any! The journey back is not as exciting as the journey to the North Pole. You get to see the same scenery passing so I can’t really add that much here not already stated in the previous section. One thing that I can state is that I wish they had put more decorations along the train ride for us to see, as there are parts where you are passing bare spots with nothing to stare at outside the window.

Overall Experience – 17 out of 20 possible

I would definitely suggest you look into booking this incredible experience for your family! What a way to make wonderful Christmas memories! There is a dress code for the ride : pajamas!! Just like the movie, all who board the train are allowed to wear pajamas and robes as part of the experience. I have included the link to the GSMR website so that you may glance at the prices, the experience,  and even more. 

THE POLAR EXPRESS™ Train Ride

Thank you for reading! Happy Holidays!

~HyraxNixus 

What Happened To Creativity and Innovation in Disney?

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Author: Blake

Welcome to the first ever Disney focused blog post! Back in 2019, I had to write a research paper about a topic I was passionate about and related to my major. For my paper, I decided to spot light the creative history Disney has had, a brief timeline of the parks and the current track record Disney has with its current leadership. While, I don’t consider myself a hardcore fan of Disney or claim to know everything about it, I wanted to share my thoughts and opinions I wrote. After revisiting this after some time, I definitely remember enjoying this paper and am glad I am able to revisit it again. So without further ado, let the magic begin!

*For easier readability, I removed the citations used throughout the paper. Please note not all quotes or facts are directly mine. I will link the sources I did use at the end of the post. Thank you!*

Photo by Benjamin Suter on Pexels.com

The Industry That Almost Failed To Exist:

“To all that come to this happy place, welcome. Disneyland is your land. Here age relives fond memories of the past, and here youth may savor the challenge and promise of the future…” (Walter Elias Disney). From the very start, theme parks were created as a place of fun and to escape the craziness of life. Creating a theme park to achieve these goals takes lots of creativity and innovation. Throughout the Walt Disney Company’s existence, creativity and innovation were core principles that Imaginners and leadership followed; however as of today those very same principles seemed to have disappeared and became lost within the profits of the company.

Back in the 1950s, the theme park industry was hurting and almost disappeared forever. When Walter Elias Disney came along, he took the failing American dream of what a theme park was and with hard work and innovative thoughts for the time, created what one knows today as Disneyland. Before Disneyland, Walt was an innovator in the making of cartoons and animation. He created some of the first cartoons in color and in sound. One day while spending time with his family at a local park and sitting on bench, a radical idea hit him. The idea of creating a theme park where adults and children can spend time together in a safe and comfortable environment. Fascinated with this idea, Walt set out with his brother Roy to create his vision. Walt purchased a 160 acre orange grove near Anaheim, California where there was nothing but orange groves and no major highways. The media criticized Walt saying he was crazy and it couldn’t be done. Regardless, Walt, the Imaginners and trades workers got the park finished and opened. Walt took all of his classic, well known characters and created rides using storytelling so that riders could connect to the characters and feel apart of the story. 

And So The Magic Began…

Walt didn’t just stop there with Disneyland. Throughout the years, he added to his park creating never before seen technology and elements in rides. To keep the park revelavant and market towards thrill seekers, Dick Nunis, who was the Director of Operations at the time, asked if the Imaginners could come up with something: “‘You’ll get your thrill show attraction. We are going to build a scale model of the Matterhorn and put a bobsled in it’. I had no idea what he was talking about. What Walt ended coming up with was a ride called the Matterhorn Bobsleds. Walt’s concept was having two tracks intertwining each other hidden inside of the mountain along with an opening in the mountain so that the SkyWay could pass through it. The designer of the ride had to learn extra math he never learned in high school just to be able to get the ride designed and its physics designed. The ride set the pace as the first tubular steel track roller coaster in the world. Other innovative ideas such as this came about like the It’s A Small World ride, the Monorail system which was the first ever monorail and Pirates of the Caribbean ride

The Legend Carries On:

While Disneyland was a huge success and in the process of completing these innovative projects, Walt’s health was declining due to lung cancer. When Walt died on December 15, 1966, the Imaginners who worked closely with him were devastated. Imaginners were worried about the future of Disneyland and what would be next since anything they worked on, Walt always gave feedback or worked with them on. Roy Disney took over the company and he and the Imagineers honored Walt by finishing all the projects Walt put forward before he died. Such projects include the Haunted Mansion and what would become Walt Disney World. It took a lot of innovation and creativity to solve the issues of sinkholes, swamp land,no roads and no utilities anywhere near the property. To combat this, the team put in all of its own utilities and roads and designed on ground level a network of tunnels to run all the utilities. The tunnels were also used for Cast Members to get around to the proper lands while in costumes without being seen by park goers. Don Iwerks,former General Manager of the Walt Disney machine shop recalls: “That was a major engineering job. It could run all the water systems, all the electrical systems and all heating systems all under this sort of roof.” The park featured mostly clones of Disneyland rides but also featured new and exciting experiences. One of those being Liberty Square which was themed after colonial America. After the park opened, it was clear all 30,00 acres of land could be further developed and Walt’s ideas would go on.

The Community Of Tomorrow:

Shortly after Walt Disney World opened to the public and became the companies second park to open, Roy Disney died. Imaginners still around from when Walt was alive and current Imaginners feared again what was to become Disney and didn’t know where the company was going next. Don Tatum who was Roy’s prodigy took control of finances while Card Walker who was Walt’s prodigy took control of the parks. The team under the leadership of Walker took Walt’s idea of EPCOT (Experimental Prototype Community of Tomorrow) which would be a futuristic utopian community with radical ideas never thought of or designed before and finally put it forward. Card Walker, the president of the company at the time gave the following statement about the project: “More than a dozen years ago Walt Disney outlined his belief that the critical problems facing the world can and will be solved by creative people who are both dreamers and doers. He called his dream Epcot.” They ultimately gave up on the society since they couldn’t control how people lived their lives and instead took the themes Walt had created and made attractions and themed areas (Pavillons) out of them. For example, Spaceship Earth showed the evolution and futuristic advancements of communications and how it shaped society. The fact that the Imaginners were able to come up with original attractions to orchestrate a specific theme is absolutely amazing. 

The Eisner Era & Revival Of Creativity.

Unfortunately, this creativery would be on the brink of collapse due to a battle of management and hostile issues at the corporate level. However when Micheal Eisner and Frank Wells took over the company, they ushered in a new era of creativity. Eisner before taking control of Disney was an executive at Paramount Pictures who helped take the studio on a legendary box office streak. From the very moment they took over, Imaginners feared that the dreaded day came where they would be getting shut down. To their surprise, Esiner loved Imagineering and respected them highly. Esiner loved Imagineering so much that he spent a lot of time there and really connected with the creative minded people he was interacting with on a daily basis. 

Throughout his time leading the company, Esiner took on many ambitious and creative projects. The first of these projects was a Disneyland park in Paris. Unlike the creation of Disneyland in Japan, which was an exact clone, the Disneyland being built in Paris, while still having the same rides, was visually and creatively different and unique. Disneyland Paris’s tomorrow land for example had a more steam punk look to it rather than the traditional futuristic space theme to it. Not only was the theming different the technology behind some of the rides was different as well. Unlike the other versions of Space Mountain that started with a lift hill followed by a drop, this version used a catapult launch system created entirely by the Imagineers. It was the first inclined catapult launch system ever built in the world. This system added a whole new excitement to the classic attraction while keeping to the original concept.

Another creative project that followed suite was a chain of complexes called DisneyQuest. The idea was instead of having to spending millions of dollars on creating a park in which would be profitable in 11 years, build a complex that would be profitable within a few years. DisneyQuest was a 5 story windowless building featuring multiple attractions, games and new technologies in order to give the Disney experience without having to travel all the way to CA or FL. Despite closing in 2015 and not achieving the plans for 30 regional locations, the concept and creativity with the complex where pretty amazing since it was something never really done before and was just emerging.

Cooperate Greed… Goodbye Creativity!

Unfortunately, this creative resurgence would not last and would soon come crashing down. Starting around 1994, Disney began once again cutting costs and corners. Tom Morris, a former Imagineering Creative Executive, recalls: “…There was a time where we were encouraged to forget who we were. We’re no longer gonna be a castle park company. We are entertainment, retail, dining, and real estate development and other things.” The most obvious examples of this was seen in the creation of MGM Studios in Paris and Disney’s California Adventure which would be the 2nd gated park in CA. DCA broke the formula to how Disney created parks since there was no natural divider keeping the park immersed in the theming and rides, there were fewer themed lands and fewer attractions. Kevin Rafferty, an Imaginnering Executive, reflects: “Much to our chagrin, it didn’t adhere to our fundamental design principles of theme park design”. Disney moved away from their core principles and with MGM Studios Paris and DCA focused on making one day park experiences to complete the main parks. When a legendary Imaginner John Hench was asked to complement on the creation of DCA he stated “I preferred the old parking lot” While some may argue in order to be innovative, traditions and formulas must be strayed away from, by Disney doing so they were not innovative as in some cases. Instead, Disney only broke their formulas to cut corners and try to get the Disney experience out there poorly executed. 

The Iger Era… Not Much Better?

Sadly, this creative slump and decline of innovation only carried on under Eisner’s leadership and Disney suffered. One of Disney’s major partners throughout the years, Pixar, ended their partnership with Disney. To add to the companies suffering, Roy E Disney, Walt’s nephew, resigned from the board of directors and sought to drive Einser out of leadership. Bob Iger took control of the company after Eisner stepped down as CEO of the company. What was thought to be a new start only continued the downward spiral of lack of creativity and innovation. 

While Iger tried to focus on trying to get core principal’s back, he only failed and is losing the core principles even more. A common example that is clearly seen in the present day of Disney is the overuse of IPs (Disney characters or property) on rides and attractions. For example, instead of creating new rides with new characters and experiences, the same characters that have been used already are used again. Another issue connected with this is the recycling an old ride and slapping a new IP on to it. If one takes a look at Pixar Pier in DCA, all it essentially is, is the old Paradise Pier rides with new characters and color schemes. While it can be argued, the conversion of Pixar Pier was innovative and creative since it used new characters and brought new concepts to that specific area to DCA to make it feel more like Disney, all Disney did was recycle the land and just re-theme it which is not very creative. For example, the old roller coaster California Screamin’ was converted into Incredicoaster with little changes done to it. All that was done to this ride was, tunnels where installed on the tops of the drops on the tracks and the ride was repainted to fit the theme for the Incredibles. Re-theming an entire land by just repainting it and slapping new names on rides is not creative or innovative especially with a company that has such a rich history with these two core ideas.

To conclude, Walter Elias Disney created Disneyland out of a vision where adults and children can spend time together in a safe and comfortable environment. To make his dream a reality he used radical, outside of the box ideas to make it happen. Walt’s vision only expanded into what Disney has become today. However, the core ideas Disney was founded on and stood by for decades have disappeared and became lost within the profits of the company. One can only hope the company gets a new leader who stops caring about profits and returns to the core principles that founded and shaped this company. Whether it’s myself who one day works for this company making creative decisions or another Disney legend, one can only hope for the future.

Reflecting Back On My Opinions Two Years Later:

After reading the paper through again after two years, I think a majority of the observations I made where true and are still occurring today sadly. I think it is a shame that Disney keeps putting money and greed over creativity, fun and their founding principles. To be fair, I see why Disney has to do this being they build new attractions and lands that cost millions of dollars, host fireworks daily along with all the expenses. I get it adds up and they need to worry about the bottom line, but I think you still need to keep a fine balance between your finances and core ideas. Could you imagine how different and maybe even better Disney would have been right now if they didn’t always chase money and be greedy? I truly think they would be way better off. Putting finances aside for a second, we could even argue that Disney leadership possibly even doesn’t care at all anymore? WDW is crumbling (cough cough Monorails) and needs updates to it’s infrastructure and some of it’s older rides and EPCOT is just a mess.

“IP-COT”

I mean we have ECPOT which has was a very innovative and special park and now is basically a dead park and a former shell of itself. Yes, we are seeing progress but think about how long it took Disney to actually put time into this park. And yet again we are seeing Disney resort to overusing IPs especially in ECPOT. Some of the attractions make sense since they do fit the overall theme and idea of ECPOT but others you can’t help but ask yourself why. For example the monstrosity of an attraction, Guardians of the Galaxy: Cosmic Rewind is terrible. Did they even try with that show building? I mean come on… You could have done better than that. Okay genius so you slapped green paint on it to try to hide it but what about the rest of the building? Such an eyesore especially from the parking lot. To be fair, we haven’t actually seen much footage or the ride experience yet and I’m not trying to bash it to hard. I am simply just using this ride specify as an example.

Image Credit: WDWMAGIC.Com

It seems like all Disney is going is slapping IPs in empty spaces to fill up the park as quick as possible. What happened to the original idea of ECPOT with original attractions? Think about it, with the technology Disney has, the money they have and other resources available to them imagine if they did remake and update EPCOT. I think the ECPOT we would get would 100% look like the early concept art we saw. There are so many examples more examples I could use to illustrate my points however, I choose EPCOT since I know the most about this park.

Final Thoughts

Overall, I think if you look hard enough, we can see there is being progress made with creativity and innovativeness but I still think it’s too far berried under cooperate greed and cooperate politics. I think with all the new technology and tools that are out there now, it will be fun to see what comes from it. I really enjoyed writing this piece and be able to revisit this paper I wrote was fun to do. In the future, I hope to do more Disney content whether its reviews, reflections like this one or news. I hope you enjoyed!

A Day In The Life of A Front Desk Agent At A Lodge

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Welcome to a day in the life of a Front Desk Agent. I (Hyrax) recently started this job back in September of this year, just before the rush of the holidays. My main job is to check in guests at the lodge, cabins and our campground every day. My work shift is from 3 pm to 11 pm, which overlaps sometimes with Reservations and Managers shifts. I am going to explain how things work from day to day without giving out too much information. So, let my day begin!

The 3 P.M. Grind

I start by arriving at work and parking on our 2nd level of covered parking at the front. I must walk to the 2nd floor of our lodge where our punch clock is located. There, I scan my temperature and my thumbprint to clock in. Once I am clocked in, I walk back down to the Front Desk Reception on the 1st floor. The first major task is to count my drawer, including the number of Park Passes and Annual Park Passes. The next task is to check on our Red Book to make sure there is nothing major to note from previous shifts. I also must check our Whiteboard, which stores our Occupancy numbers as well as our Groups in House and Major notes to know. The last thing I must check is what we call our BEO book, which is a black binder full of the group information and things that will happen at the lodge.

Checking In?

Checking in process starts officially at 4 pm, but guests are told that they always come in early to check. Please understand that we can’t promise early check-ins, keep in mind how hard the Housekeeping staff are at the moment. Even our Tavern and Restaurant is dealing with a major staff shortage due to COVID pandemic right now. I ask all guests to be patient and kind to the front desk workers. We are only able to do so much within our powers to make your stay enjoyable. In order for a guest to check in, I ask for a form of ID and a form of payment to be provided. We must match the information provided to us in the system with the information on the ID. As I check the guest in, I make the keys for their room or cabin using our Key Card system. I also ask the guests to sign three main papers: the sign-in sheet, a bear warning sheet, and the authorization or  charge for remaining (if any) balance. 

Wait… Did You Just Say Bears? Like The Animal?

Yes… I said bears. The lodge is part of a state park located in the mountains, so bears are active. We warn the guests that the bears are actually quite timid creatures and scare easily with any noise. The bear sheet states the rules for campfires and warns of not leaving food or trash out for the bears. After they sign all papers, we present the guests with a Thank You letter, their keys to the room or cabin, and a Park Pass. It is required that all vehicles must have an official State Park Pass located in their rearview mirror with date facing towards the windshield. If a guest is part of the Annual Park Pass, we do refund the guest part of the lodging fees collected upon check in.

The Lodge vs Campground

The main difference between our Lodge and Campground area is the lodging fee that is included. Campgrounds are not charged a lodging fee and have to pay extra for Park Passes if necessary. Campground must also pay the full remaining balance upon check in compared to the Lodge and Cabins which don’t get officially charged until the day of departure. Check In time for the campground is at 1 pm instead of the 4 pm for the lodge and cabins. Guests that are camping can check in either at the Visitor Center at the Campground or at the Lodge (especially if after hours).

My Typical Shift

During my shift, I usually answer the phones if I am not busy. My tasks can range from checking on reservations to making a reservation. If I am busy and alone, I usually try to answer the phone as quickly as I can. As the shift continues, I also must keep track of supplies at the front desk market. I can sell any snacks, forgotten items, and drinks at the front desk. We also sell firewood at the front for anyone to use at the firepits. Yes, we have fire pits around the state park that guests are allowed to use. However, fires are allowed only till 9 pm as quiet hours start at 10 pm.

Sometimes I am able to get a 30 minute break to eat my dinner, but at times I may have to eat at the front desk. When I am alone, it is a rule that states I can not leave the front desk unmanned. Even if I have to go to the restroom quickly, I must put a sign out and lock the doors. Finally, after a long day of working, I must start getting ready to leave for home. During my closing chores, I must print out paperwork necessary for my night audit person. I also must again count my drawer and drop any money over. Once my night auditor comes in and signs off for my paperwork, I am able to head back up to clock out and head home for the night.

And that is a day in my life! It is chaotic but very much enjoyable and relaxing. I put my trust in my fellow staff members to keep all the guests happy and enjoy their stays. Our staff at the front are all laid back and enjoy their job. Thank you all for enjoying this blog!

Welcome to Touristician – More than a blog. A Radical New Idea

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Welcome to Touristician, in today’s first ever post we will talk about who we are, the topics in which we will cover and finally, we will meet our team. So without further ado, let’s get started!

Tourisitican’s primary focus is on the Hospitality industry which encompasses hotels, restaurants, theme parks, travel & more! 

Our blog will specifically focus on stories from our very own writers’ experiences in the industry, hotel reviews, hotel history, industry news, theme parks & more! We have so much planned we can’t even fit it in a single post or sentence! 

Some of our topics are separated into categories and might be referred to as a series on the blog. Here are some examples of our series we have:

Touristician Reviews – Ever wonder if a hotel, theme park or attraction is really as good as they claim they are? Now you don’t have to! Our team of writers has got you covered.

The Vault Collection – Immerse your self in the past and revisit an era of Nostalgia where innovators and industry pioneers forever change the industry.

Area 51 Food – Unleash your inner Gordon Ramsey as you see some of the worst and most disgusting food ever from cafeterias and beyond.

And now let’s take a look at the voices behind Touristician and hear their stories;

Founder & Lead Writer – Blake 

Hi, my name is Blake! I am currently studying Hospitality & Tourism Management in college. I am currently a Front Desk Agent and have been working in the industry for a little over half a year now. I’m excited to share my personal experiences so far with you all. Hope you all enjoy Touristician! 

Co-Lead Writer – Hyrax

Hi! I am HyraxNixus,  but you can call me Hyrax. I am currently a Front Desk Receptionist and have been working in the hospitality business for 3 years now.

Writer & Theme Park Enthusiast – Peter

Hi, I’m Peter but you can call me Silent as well. I’m a college student studying electrical, mechanical and construction engineering to make roller coasters down the line. So happy to bring my creativity and educate as well as learn more about theme parks. When I’m not fanboying over giga coaster and paying attention to B&M every move, you can see me playing on the volleyball team or working with kids. Hope to see you around!

We hope you all enjoyed our very first post where we introduced ourselves, discussed the topics in which we will cover and finally, meet our team. Be sure to follow us on our social medias for updates, previews & more!

*Please note we are not full time writers and we will release content as it is ready rather than a flood of content that is subpar. We will try our best to release at least one to two posts per week*