Battle of the Theme Parks – Disney vs Universal (Part V)

Welcome back to our fifth and final part of our battle between Disney and Universal as apart of our March Madness event. Previously in the last two posts, we looked at each companies history, their Florida expansions, their most recent expansions and what the future holds for each operator. In today’s conclusion, we’ll be taking a look at 5 reasons to choose Disney or Universal, talking all things hotels and how much you can expect to spend on each park. So without further ado, let’s get to it!

Part 5 – Guest Services: Where Every Dreamer Finds a Home

In the vast expanse of the theme park universe, guest services serve as the guiding stars, illuminating the path to unforgettable experiences and ensuring that every visitor’s journey is one filled with magic, comfort, and convenience. From hotels fit for royalty to reservation systems designed to streamline the planning process, both Disney and Universal spare no expense when it comes to providing guests with the ultimate in hospitality.

Hotels: Where Dreams Take Flight

For many guests, the journey begins long before they set foot in the parks, starting with the selection of the perfect place to call home during their stay. Both Disney and Universal offer a wide range of hotels and resorts designed to cater to every taste and budget, from whimsical themed resorts to luxurious five-star accommodations.

Disney’s hotels, such as the iconic Disney’s Grand Floridian Resort & Spa and the enchanting Disney’s Art of Animation Resort, transport guests to worlds of fantasy and adventure, with immersive theming, world-class amenities, and unparalleled service. Universal’s resorts, including the luxurious Loews Portofino Bay Hotel and the family-friendly Cabana Bay Beach Resort, offer guests a taste of elegance and excitement, with stylish accommodations and convenient access to the parks.

Perks: Where Magic Meets Convenience

In the battle for guest loyalty, perks and amenities play a crucial role in shaping the overall theme park experience. Both Disney and Universal offer a variety of perks designed to enhance the guest experience and make their visit as seamless and enjoyable as possible.

From early park admission and complimentary transportation to exclusive character meet-and-greets and dining discounts, guests can take advantage of a wide range of perks and benefits that cater to their every need and desire. Whether it’s skipping the lines with FastPass+ at Disney or utilizing Universal Express at Universal, both parks offer solutions to help guests maximize their time and make the most of their visit.

Reservations/Tickets: Where Dreams Become Reality

In today’s fast-paced world, planning a trip to a theme park can be a daunting task, with tickets to purchase, reservations to make, and itineraries to plan. Fortunately, both Disney and Universal offer comprehensive reservation systems and ticketing options designed to simplify the planning process and ensure that guests can focus on what matters most – creating memories that will last a lifetime.

Whether it’s booking tickets online in advance or utilizing mobile apps to make dining reservations and manage FastPasses, guests have access to a wealth of tools and resources to help them plan their perfect vacation. With flexible ticketing options, customizable vacation packages, and round-the-clock customer support, both Disney and Universal strive to make the booking process as seamless and stress-free as possible.

Prices: Where Magic Meets Value

Of course, no discussion of guest services would be complete without addressing the elephant in the room – prices. As the cost of visiting theme parks continues to rise, both Disney and Universal face the challenge of balancing the need to generate revenue with the desire to provide guests with affordable and accessible entertainment options.

From ticket prices and parking fees to food and beverage costs, guests can expect to pay a premium for the privilege of experiencing the magic of Disney and Universal. However, both parks also offer a variety of discounts, promotions, and value-added packages designed to help guests save money and make their visit more affordable.

I am going to look at prices for both Walt Disney World & Universal Orlando. Just to make it a fair comparison, I will look at prices for 2 adults & 2 kids (one age of 16, the other age of 6). I am also selecting the dates to be early May (6th – 10th) as that time is a bit slower and weather won’t be as bad. So let’s compare and see what both parks have to offer:

Disney: 

  • Disney’s All-Star Movies Resort – Standard Room (2 adults, 2 kids) – Cheapest
  • 5-Day Ticket with Park Hopper Option
  • Memory Maker
  • Quick-Service Dining Plan
  • No Ground Transportation
  • Travel Protection

Total Cost: $4,899.54 subtotal

Universal:

  • Universal’s Endless Summer Resort – Dockside Inn and Suites- Standard Room (2 Adults , 2 Children) – Cheapest
  • 3-Park 5-Day Park-to-Park Ticket Dated (3 Adults, 1 Child) <Child age on tickets is ages 3 to 9>
  • My Universal Photos 5-Day Photo Package
  • No Ground Transportation
  • Travel Protection

Total Cost: $3,203.85 subtotal

The total difference between these two examples is about $1695.69. I didn’t include any of the extra pricing for the Express Passes or Genie+ FastPass system in my totals as I just wanted to focus on the basics and what I thought most families would pick when they looked at both parks options.  Keep in mind that prices will vary depending on when you book your stay and your family size. Usually the summer time (late May-early August) is the busiest time of year along with Halloween and Christmas/New Years, so prices will skyrocket as will the crowd levels. 

I will now provide two lists of 5 reasons why one should pick one park over the other. This will allow you to look at the possibilities each theme park experience will bring to you and your family.

5 Reasons to Pick Disney over Universal:

  1. Iconic Characters and Stories: Disney is home to some of the most beloved characters and stories in entertainment history, from Mickey Mouse and Cinderella to Elsa and Buzz Lightyear. For fans of classic Disney films and characters, there’s no better place to immerse yourself in the magic.
  2. Immersion and Theming: Disney’s theme parks are renowned for their immersive environments and attention to detail, with each land and attraction telling a unique story. Whether you’re exploring the streets of a bustling metropolis in Disney’s Hollywood Studios or venturing into a galaxy far, far away in Star Wars: Galaxy’s Edge, you’ll feel as though you’ve stepped into a living, breathing world.
  3. Family-Friendly Atmosphere: Disney parks are designed with families in mind, offering a wide range of attractions and experiences suitable for guests of all ages. From gentle rides and character meet-and-greets to thrilling adventures and spectacular shows, there’s something for everyone to enjoy at Disney.
  4. Magical Entertainment: Disney parks are known for their world-class entertainment offerings, including parades, fireworks shows, and live performances. Whether you’re watching Mickey’s Once Upon a Christmastime Parade or catching a performance of The Festival of the Lion King, you’ll be dazzled by the magic and spectacle on display.
  5. Customer Service: Disney is committed to providing guests with the highest level of customer service, with cast members going above and beyond to ensure that every guest’s visit is nothing short of magical. From friendly greetings to helpful assistance, you’ll feel like a VIP from the moment you arrive until the moment you leave.

5 Reasons to Pick Universal over Disney:

  1. Thrilling Rides and Attractions: Universal Studios is known for its adrenaline-pumping rides and attractions, with thrilling experiences that are sure to get your heart racing. From the high-speed thrills of The Incredible Hulk Coaster to the immersive adventures of Harry Potter and the Forbidden Journey, Universal offers plenty of excitement for thrill-seekers.
  2. Cutting-Edge Technology: Universal is at the forefront of theme park innovation, with state-of-the-art technology and special effects that bring their attractions to life in breathtaking ways. Whether you’re soaring through the skies on a virtual reality simulator or battling alongside your favorite superheroes in an epic 3D battle, you’ll be amazed by the level of immersion and realism on display.
  3. Adult-Focused Experiences: While Disney parks cater primarily to families with young children, Universal Studios offers a more adult-focused experience, with edgier themes and attractions geared towards older guests. From the spooky scares of Halloween Horror Nights to the vibrant nightlife of Universal CityWalk, there’s plenty for grown-ups to enjoy at Universal.
  4. Film and TV Tie-Ins: Universal Studios is home to some of the biggest franchises in film and television, with attractions based on popular properties like Jurassic Park, The Simpsons, and The Fast and the Furious. For fans of movies and TV shows, Universal offers the chance to step into the worlds of their favorite films and immerse themselves in the magic of Hollywood.
  5. Flexibility and Convenience: Universal Studios parks are generally smaller and more compact than Disney parks, making them easier to navigate and explore in a shorter amount of time. With fewer crowds and shorter wait times, you’ll spend less time standing in line and more time enjoying the attractions and experiences that Universal has to offer.

Final Thoughts

In the battle of the theme parks, Disney and Universal stand as titans of entertainment, each offering a unique blend of magic, thrills, and immersive experiences. Whether you find yourself wandering the streets of Main Street, U.S.A., or exploring the jungles of Jurassic Park, one thing is certain – both parks have something special to offer guests of all ages.

For those seeking the ultimate in immersion and storytelling, Disney’s iconic characters and timeless stories create an enchanting atmosphere that is unrivaled in the world of theme parks. With its attention to detail, world-class entertainment, and family-friendly atmosphere, Disney parks offer guests a chance to escape the ordinary and step into a world of fantasy and adventure.

On the other hand, Universal Studios delights guests with its thrilling rides, cutting-edge technology, and film and TV tie-ins that cater to fans of all ages. With its adrenaline-pumping attractions, adult-focused experiences, and flexibility and convenience, Universal offers a different kind of magic – one that is edgy, exciting, and filled with surprises.

Ultimately, whether you choose Disney or Universal depends on your personal preferences and priorities. Are you seeking the enchanting charm of Disney’s fairy tales, or the pulse-pounding excitement of Universal’s blockbuster franchises? Whatever you decide, one thing is certain – a visit to either Disney or Universal is sure to be an unforgettable experience that will leave you with memories to last a lifetime. So pack your bags, grab your Mickey ears or your wand, and get ready for the adventure of a lifetime – because the magic of the theme parks awaits!

#TeamDisney or #TeamUniversal

We hope you enjoyed the return our March Madness event. Stay tuned for more Disney content as Blake just returned from his first ever Disney trip and has loads of content he can’t wait to share. As always if you are enjoying our content be sure to subscribe and follow us on social media to never miss blog updates and any new posts.

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What Happened To Creativity and Innovation in Disney?

Author: Blake

Welcome to the first ever Disney focused blog post! Back in 2019, I had to write a research paper about a topic I was passionate about and related to my major. For my paper, I decided to spot light the creative history Disney has had, a brief timeline of the parks and the current track record Disney has with its current leadership. While, I don’t consider myself a hardcore fan of Disney or claim to know everything about it, I wanted to share my thoughts and opinions I wrote. After revisiting this after some time, I definitely remember enjoying this paper and am glad I am able to revisit it again. So without further ado, let the magic begin!

*For easier readability, I removed the citations used throughout the paper. Please note not all quotes or facts are directly mine. I will link the sources I did use at the end of the post. Thank you!*

Photo by Benjamin Suter on Pexels.com

The Industry That Almost Failed To Exist:

“To all that come to this happy place, welcome. Disneyland is your land. Here age relives fond memories of the past, and here youth may savor the challenge and promise of the future…” (Walter Elias Disney). From the very start, theme parks were created as a place of fun and to escape the craziness of life. Creating a theme park to achieve these goals takes lots of creativity and innovation. Throughout the Walt Disney Company’s existence, creativity and innovation were core principles that Imaginners and leadership followed; however as of today those very same principles seemed to have disappeared and became lost within the profits of the company.

Back in the 1950s, the theme park industry was hurting and almost disappeared forever. When Walter Elias Disney came along, he took the failing American dream of what a theme park was and with hard work and innovative thoughts for the time, created what one knows today as Disneyland. Before Disneyland, Walt was an innovator in the making of cartoons and animation. He created some of the first cartoons in color and in sound. One day while spending time with his family at a local park and sitting on bench, a radical idea hit him. The idea of creating a theme park where adults and children can spend time together in a safe and comfortable environment. Fascinated with this idea, Walt set out with his brother Roy to create his vision. Walt purchased a 160 acre orange grove near Anaheim, California where there was nothing but orange groves and no major highways. The media criticized Walt saying he was crazy and it couldn’t be done. Regardless, Walt, the Imaginners and trades workers got the park finished and opened. Walt took all of his classic, well known characters and created rides using storytelling so that riders could connect to the characters and feel apart of the story. 

And So The Magic Began…

Walt didn’t just stop there with Disneyland. Throughout the years, he added to his park creating never before seen technology and elements in rides. To keep the park revelavant and market towards thrill seekers, Dick Nunis, who was the Director of Operations at the time, asked if the Imaginners could come up with something: “‘You’ll get your thrill show attraction. We are going to build a scale model of the Matterhorn and put a bobsled in it’. I had no idea what he was talking about. What Walt ended coming up with was a ride called the Matterhorn Bobsleds. Walt’s concept was having two tracks intertwining each other hidden inside of the mountain along with an opening in the mountain so that the SkyWay could pass through it. The designer of the ride had to learn extra math he never learned in high school just to be able to get the ride designed and its physics designed. The ride set the pace as the first tubular steel track roller coaster in the world. Other innovative ideas such as this came about like the It’s A Small World ride, the Monorail system which was the first ever monorail and Pirates of the Caribbean ride

The Legend Carries On:

While Disneyland was a huge success and in the process of completing these innovative projects, Walt’s health was declining due to lung cancer. When Walt died on December 15, 1966, the Imaginners who worked closely with him were devastated. Imaginners were worried about the future of Disneyland and what would be next since anything they worked on, Walt always gave feedback or worked with them on. Roy Disney took over the company and he and the Imagineers honored Walt by finishing all the projects Walt put forward before he died. Such projects include the Haunted Mansion and what would become Walt Disney World. It took a lot of innovation and creativity to solve the issues of sinkholes, swamp land,no roads and no utilities anywhere near the property. To combat this, the team put in all of its own utilities and roads and designed on ground level a network of tunnels to run all the utilities. The tunnels were also used for Cast Members to get around to the proper lands while in costumes without being seen by park goers. Don Iwerks,former General Manager of the Walt Disney machine shop recalls: “That was a major engineering job. It could run all the water systems, all the electrical systems and all heating systems all under this sort of roof.” The park featured mostly clones of Disneyland rides but also featured new and exciting experiences. One of those being Liberty Square which was themed after colonial America. After the park opened, it was clear all 30,00 acres of land could be further developed and Walt’s ideas would go on.

The Community Of Tomorrow:

Shortly after Walt Disney World opened to the public and became the companies second park to open, Roy Disney died. Imaginners still around from when Walt was alive and current Imaginners feared again what was to become Disney and didn’t know where the company was going next. Don Tatum who was Roy’s prodigy took control of finances while Card Walker who was Walt’s prodigy took control of the parks. The team under the leadership of Walker took Walt’s idea of EPCOT (Experimental Prototype Community of Tomorrow) which would be a futuristic utopian community with radical ideas never thought of or designed before and finally put it forward. Card Walker, the president of the company at the time gave the following statement about the project: “More than a dozen years ago Walt Disney outlined his belief that the critical problems facing the world can and will be solved by creative people who are both dreamers and doers. He called his dream Epcot.” They ultimately gave up on the society since they couldn’t control how people lived their lives and instead took the themes Walt had created and made attractions and themed areas (Pavillons) out of them. For example, Spaceship Earth showed the evolution and futuristic advancements of communications and how it shaped society. The fact that the Imaginners were able to come up with original attractions to orchestrate a specific theme is absolutely amazing. 

The Eisner Era & Revival Of Creativity.

Unfortunately, this creativery would be on the brink of collapse due to a battle of management and hostile issues at the corporate level. However when Micheal Eisner and Frank Wells took over the company, they ushered in a new era of creativity. Eisner before taking control of Disney was an executive at Paramount Pictures who helped take the studio on a legendary box office streak. From the very moment they took over, Imaginners feared that the dreaded day came where they would be getting shut down. To their surprise, Esiner loved Imagineering and respected them highly. Esiner loved Imagineering so much that he spent a lot of time there and really connected with the creative minded people he was interacting with on a daily basis. 

Throughout his time leading the company, Esiner took on many ambitious and creative projects. The first of these projects was a Disneyland park in Paris. Unlike the creation of Disneyland in Japan, which was an exact clone, the Disneyland being built in Paris, while still having the same rides, was visually and creatively different and unique. Disneyland Paris’s tomorrow land for example had a more steam punk look to it rather than the traditional futuristic space theme to it. Not only was the theming different the technology behind some of the rides was different as well. Unlike the other versions of Space Mountain that started with a lift hill followed by a drop, this version used a catapult launch system created entirely by the Imagineers. It was the first inclined catapult launch system ever built in the world. This system added a whole new excitement to the classic attraction while keeping to the original concept.

Another creative project that followed suite was a chain of complexes called DisneyQuest. The idea was instead of having to spending millions of dollars on creating a park in which would be profitable in 11 years, build a complex that would be profitable within a few years. DisneyQuest was a 5 story windowless building featuring multiple attractions, games and new technologies in order to give the Disney experience without having to travel all the way to CA or FL. Despite closing in 2015 and not achieving the plans for 30 regional locations, the concept and creativity with the complex where pretty amazing since it was something never really done before and was just emerging.

Cooperate Greed… Goodbye Creativity!

Unfortunately, this creative resurgence would not last and would soon come crashing down. Starting around 1994, Disney began once again cutting costs and corners. Tom Morris, a former Imagineering Creative Executive, recalls: “…There was a time where we were encouraged to forget who we were. We’re no longer gonna be a castle park company. We are entertainment, retail, dining, and real estate development and other things.” The most obvious examples of this was seen in the creation of MGM Studios in Paris and Disney’s California Adventure which would be the 2nd gated park in CA. DCA broke the formula to how Disney created parks since there was no natural divider keeping the park immersed in the theming and rides, there were fewer themed lands and fewer attractions. Kevin Rafferty, an Imaginnering Executive, reflects: “Much to our chagrin, it didn’t adhere to our fundamental design principles of theme park design”. Disney moved away from their core principles and with MGM Studios Paris and DCA focused on making one day park experiences to complete the main parks. When a legendary Imaginner John Hench was asked to complement on the creation of DCA he stated “I preferred the old parking lot” While some may argue in order to be innovative, traditions and formulas must be strayed away from, by Disney doing so they were not innovative as in some cases. Instead, Disney only broke their formulas to cut corners and try to get the Disney experience out there poorly executed. 

The Iger Era… Not Much Better?

Sadly, this creative slump and decline of innovation only carried on under Eisner’s leadership and Disney suffered. One of Disney’s major partners throughout the years, Pixar, ended their partnership with Disney. To add to the companies suffering, Roy E Disney, Walt’s nephew, resigned from the board of directors and sought to drive Einser out of leadership. Bob Iger took control of the company after Eisner stepped down as CEO of the company. What was thought to be a new start only continued the downward spiral of lack of creativity and innovation. 

While Iger tried to focus on trying to get core principal’s back, he only failed and is losing the core principles even more. A common example that is clearly seen in the present day of Disney is the overuse of IPs (Disney characters or property) on rides and attractions. For example, instead of creating new rides with new characters and experiences, the same characters that have been used already are used again. Another issue connected with this is the recycling an old ride and slapping a new IP on to it. If one takes a look at Pixar Pier in DCA, all it essentially is, is the old Paradise Pier rides with new characters and color schemes. While it can be argued, the conversion of Pixar Pier was innovative and creative since it used new characters and brought new concepts to that specific area to DCA to make it feel more like Disney, all Disney did was recycle the land and just re-theme it which is not very creative. For example, the old roller coaster California Screamin’ was converted into Incredicoaster with little changes done to it. All that was done to this ride was, tunnels where installed on the tops of the drops on the tracks and the ride was repainted to fit the theme for the Incredibles. Re-theming an entire land by just repainting it and slapping new names on rides is not creative or innovative especially with a company that has such a rich history with these two core ideas.

To conclude, Walter Elias Disney created Disneyland out of a vision where adults and children can spend time together in a safe and comfortable environment. To make his dream a reality he used radical, outside of the box ideas to make it happen. Walt’s vision only expanded into what Disney has become today. However, the core ideas Disney was founded on and stood by for decades have disappeared and became lost within the profits of the company. One can only hope the company gets a new leader who stops caring about profits and returns to the core principles that founded and shaped this company. Whether it’s myself who one day works for this company making creative decisions or another Disney legend, one can only hope for the future.

Reflecting Back On My Opinions Two Years Later:

After reading the paper through again after two years, I think a majority of the observations I made where true and are still occurring today sadly. I think it is a shame that Disney keeps putting money and greed over creativity, fun and their founding principles. To be fair, I see why Disney has to do this being they build new attractions and lands that cost millions of dollars, host fireworks daily along with all the expenses. I get it adds up and they need to worry about the bottom line, but I think you still need to keep a fine balance between your finances and core ideas. Could you imagine how different and maybe even better Disney would have been right now if they didn’t always chase money and be greedy? I truly think they would be way better off. Putting finances aside for a second, we could even argue that Disney leadership possibly even doesn’t care at all anymore? WDW is crumbling (cough cough Monorails) and needs updates to it’s infrastructure and some of it’s older rides and EPCOT is just a mess.

“IP-COT”

I mean we have ECPOT which has was a very innovative and special park and now is basically a dead park and a former shell of itself. Yes, we are seeing progress but think about how long it took Disney to actually put time into this park. And yet again we are seeing Disney resort to overusing IPs especially in ECPOT. Some of the attractions make sense since they do fit the overall theme and idea of ECPOT but others you can’t help but ask yourself why. For example the monstrosity of an attraction, Guardians of the Galaxy: Cosmic Rewind is terrible. Did they even try with that show building? I mean come on… You could have done better than that. Okay genius so you slapped green paint on it to try to hide it but what about the rest of the building? Such an eyesore especially from the parking lot. To be fair, we haven’t actually seen much footage or the ride experience yet and I’m not trying to bash it to hard. I am simply just using this ride specify as an example.

Image Credit: WDWMAGIC.Com

It seems like all Disney is going is slapping IPs in empty spaces to fill up the park as quick as possible. What happened to the original idea of ECPOT with original attractions? Think about it, with the technology Disney has, the money they have and other resources available to them imagine if they did remake and update EPCOT. I think the ECPOT we would get would 100% look like the early concept art we saw. There are so many examples more examples I could use to illustrate my points however, I choose EPCOT since I know the most about this park.

Final Thoughts

Overall, I think if you look hard enough, we can see there is being progress made with creativity and innovativeness but I still think it’s too far berried under cooperate greed and cooperate politics. I think with all the new technology and tools that are out there now, it will be fun to see what comes from it. I really enjoyed writing this piece and be able to revisit this paper I wrote was fun to do. In the future, I hope to do more Disney content whether its reviews, reflections like this one or news. I hope you enjoyed!